CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service

[OADC] CDC Usability and Digital Content Testing

OMB: 0920-1050

IC ID: 260604

Documents and Forms
Document Name
Document Type
Form and Instruction
Form and Instruction
Form and Instruction
Form and Instruction
IC Document
IC Document
IC Document
IC Document
Information Collection (IC) Details

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CDC-INFO Web-based Satisfaction Survey for the Chatbot Tool & People Using Live Chat Service 0920-1050-23FT
 
Unchanged
 
Voluntary
 

Document Type Form No. Form Name Instrument File URL Available Electronically? Can Be Submitted Electronically? Electronic Capability
Form and Instruction 0920-1050 2023 CDC-INFO Pilot Chatbot Customer Satisfaction Survey CDC-INFO Pilot Chatbot Survey Monkey.PNG Yes Yes Fillable Printable
Form and Instruction 0920-1050 2023 CDC-INFO Pilot Live Chat Customer Satisfaction Survey 2023_CDC-INFO Pilot Live Chat Survey_FINAL.docx Yes Yes Fillable Printable
Form and Instruction 0920-1050 CDC-INFO Pilot Live Chat Customer Satisfaction Survey - Page 2 CDC-INFO Pilot Live Chat Survey Monkey 2.PNG Yes Yes Fillable Printable

Health Consumer Health and Safety

 

1,380 0
   
Individuals or Households
 
   100 %

  Requested Program Change Due to New Statute Program Change Due to Agency Discretion Change Due to Adjustment in Agency Estimate Change Due to Potential Violation of the PRA Previously Approved
Annual Number of Responses for this IC 1,380 0 0 0 0 1,380
Annual IC Time Burden (Hours) 69 0 0 0 0 69
Annual IC Cost Burden (Dollars) 0 0 0 0 0 0

Title Document Date Uploaded
CDC-INFO Web-based User Satisfaction Survey for the Chatbot Tool Generic Clearance Submission Template_2023_Chatbot Survey_Individual RespondentsFINAL.docx 06/09/2023
CDC-INFO Web-based Satisfaction Survey for People Using Live Chat Service Generic Clearance Submission Template_2023_Live Chat Survey_Individual Respondents.docx 06/09/2023
2023 CDC-INFO Pilot Chatbot Survey (WORD) 2023_CDC-INFO Pilot Chatbot Survey_FINAL.docx 06/09/2023
2023 CDC-INFO Pilot Live Chat Survey 2023_CDC-INFO Pilot Live Chat Survey_FINAL.docx 06/09/2023
            Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.
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