Verint Foresee Customer Satisfaction Survey

Verint SEC.gov Desktop Survey Questions
Revised August 2025
Revised/shortened set of survey questions for the Verint SEC.gov desktop random
intercept survey. Note that the mobile SEC.gov random intercept survey will be retired in
September 2025 since it has not been renewed after the current period of performance
that ends 9/14/2025.
Number
1

Question
What is your overall satisfaction
with this site?

Answer Choices

2

How well does this site meet
your expectations?
Please rate the speed that
pages and content loaded for
you.
Please rate the spacing
between items on the pages
that you visited.
Please rate the legibility of the
pages that you visited.
Please rate the visual appeal of
the pages that you visited.
Please rate the relevance to
your interests of the information
that you found.

1 (Falls Short) through 10 (Exceeds)

8

Please rate the thoroughness of
the information that you found.

1 (Poor) through 10 (Excellent), Don’t Know

9

Please rate the readability of
the information that you found.
Please rate the ease of finding
what you were looking for.
Please rate your level of trust in
SEC.

1 (Poor) through 10 (Excellent), Don’t Know

3
4
5
6
7

10
11

1 (Very Dissatisfied) through 10 (Very Satisfied)

1 (Poor) through 10 (Excellent), Don’t Know

1 (Poor) through 10 (Excellent), Don’t Know

1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know

1 (Poor) through 10 (Excellent), Don’t Know
1 (Not at all Trustworthy) through 10 (Very
Trustworthy)

12

What is your primary reason for
visiting this site today?

•
•
•
•
•
•
•
•
•
•
•
•
•

13
14
15
16

17

Please briefly describe your primary
reason for today’s site visit.
Did you accomplish what you
wanted to do today on this site?
Please tell us why you were unable
to accomplish your task today.
Please tell us about your experience
with the site's search features today.
(Please select all that apply)

What is your role in visiting
SEC.gov today?

Search EDGAR for company filings or
other documents
Research current regulations/rulings or
SEC staff interpretations
Review recent news, press releases,
speeches
Review or comment on proposed rules
Learn about enforcement or litigation
activity
File or find required forms
Learn about investing in general,
including specific terms or topics
Submit a Tip, Complaint or Referral
about a possible securities law violation
Learn about the SEC in general or
specific SEC Divisions or Offices
Watch an SEC Webcast
Learn about Careers/Employment at the
SEC
International regulatory
policy/enforcement or training
assistance
Other

Open ended text, only answer if chose “Other” in
question 12
Yes/No
Open ended text, only answer if chose “No” in
question 14
• Results were not relevant/not what I
wanted
• Too many results/I needed to refine my
search
• Not enough results
• Returned NO results
• Received error message(s)
• Search speed was too slow
• I experienced a different search issue
• I had no difficulty with search / results
were helpful
• Financial Analyst
• Lawyer or Paralegal
• Accountant
• Private Investor
• Institutional Investor

•
•
•
•
•
•
•
•
•
•
•
•

18

Please briefly describe your role:

19

What else would you like to share
with us to help improve your online
experience with SEC.gov?

Regulated Entity or Associated Person
Researcher/Academia
General Public
Issuer
Filing Agent
SEC Employee
Student
Other Securities Regulator
Media
Federal Employee (non-SEC)
Consultant
Other

Open ended text, only answer if chose “Other” in
question 16
Open ended text