Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Research Participation Interest Form Form	Unchanged
User Research and Testing for Data Transparency Office Products Form and Instruction	Unchanged
FS_Memorandum-updated survey instrument.pdf Justification for No Material/Nonsubstantive Change	2025-07-21
1530-0023 PART A-Supporting Statement_2023.docx Supporting Statement A	2023-12-01
Generic Clearance Submission Template.doc Supplementary Document	2014-05-29
1530-0023 PART B-Supporting Statement.docx Supporting Statement B	2020-10-13

IC Document Collections

IC ID	Document Title	Status
273479	Sitewide Feedback Survey on USAspending.gov Other-Survey Questions	Modified
271678	USAspending API feedback survey Other-Survey	Unchanged
268235	Direct Express Mobile App Survey Other-Survey Plan	Unchanged
264574	2023 USAspending Feedback Surveys Other-Survey Questions	Unchanged
264573	USAspending Customer Testimonial Survey Other-Survey Questions	Unchanged
264572	Research Participation Interest Form Form	Unchanged
264569	Exchange Rates Converter Tool Usability Testing Other-Test Plan	Unchanged
264568	Fiscal Data Foresee Survey Other-Survey	Unchanged
264567	Fiscal Service Model Questions Other-Survey	Unchanged
264318	Digital Intercept Survey and Feedback Tab Survey for EFTPS.gov Other-Survey - EFTPS Feedback	Unchanged
264311	User Research and Testing for Data Transparency Office Products Form and Instruction	Unchanged

ICR Details

OMB Control No: 1530-0023	ICR Reference No: 202507-1530-001
Status: Received in OIRA	Previous ICR Reference No: 202312-1530-001
Agency/Subagency: TREAS/FISCAL	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 09/26/2025

	Requested	Previously Approved
Expiration Date	04/30/2027	04/30/2027
Responses	75,000	75,000
Time Burden (Hours)	12,000	12,000
Cost Burden (Dollars)	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 61010	09/06/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 6179	01/31/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
2023 USAspending Feedback Surveys
Digital Intercept Survey and Feedback Tab Survey for EFTPS.gov
Direct Express Mobile App Survey
Exchange Rates Converter Tool Usability Testing
Fiscal Data Foresee Survey
Fiscal Service Model Questions
Research Participation Interest Form	NA	FDG Screener Survey
Sitewide Feedback Survey on USAspending.gov
USAspending API feedback survey
USAspending Customer Testimonial Survey
User Research and Testing for Data Transparency Office Products	NA	User Testing Sign Up Form

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	75,000	75,000	0	0	0	0
Annual Time Burden (Hours)	12,000	12,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $67,561

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/26/2025

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