OWCP FECA Program Customer Experience Survey

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) for the Department of Labor (DOL)

Documents and Forms

Document Name Document Type
Form FECA-CX-1 OWCP FECA Program Customer Experience Survey Form and Instruction
Form FECA-CX-1 OWCP FECA Program Customer Experience Survey Form and Instruction
FECA-CX-1 OWCP FECA Program Customer Experience Survey Survey for A11 280 FECA April 2025_CX.docx Form and Instruction
ICR A11 FECA April 25 OCIO1a.docx Supporting Statement IC Document

Information Collection (IC) Details

IC Title:	OWCP FECA Program Customer Experience Survey	Agency IC Tracking Number:

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	FECA-CX-1	OWCP FECA Program Customer Experience Survey	Survey for A11 280 FECA April 2025_CX.docx	Pop-up	Yes	Yes	Fillable Fileable

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 10,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	10,000	0	10,000
Annual IC Time Burden (Hours)	500	-333	833
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
Supporting Statement	ICR A11 FECA April 25 OCIO1a.docx	04/11/2025

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.