Verint Foresee Customer Satisfaction Survey - Mobile

SEC.gov Verint ForeSee Survey Questions
Below are the questions and answer choices used on this intercept survey that is offered to random
sampling of SEC.gov visitors.
Number
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17

Question
What is your overall satisfaction with
this site?
How well does this site meet your
expectations?
How does this site compare to an
ideal website?
How likely are you to recommend
SEC.gov to someone else?
Please rate the speed that pages and
content loaded for you.
Please rate the consistency of
complete loading of pages and
content.
Please rate the responsiveness of the
pages to your actions.
Please rate the visual appeal of the
pages that you visited.
Please rate the spacing between
items on the pages that you visited.
Please rate the legibility of the pages
that you visited.
Please rate the ease of finding what
you were looking for.
Please rate the page layout of
displaying content and links where
you could find them.
Please rate the links on taking you
where you needed to go.
Please rate the relevance to your
interests of the information that you
found.
Please rate the thoroughness of the
information that you found.
Please rate the readability of the
information that you found.
How likely are you to return to
SEC.gov in the future?

Answer Choices
1 (Very Dissatisfied) through 10 (Very Satisfied)
1 (Falls Short) through 10 (Exceeds)
1 (Not Very Close) through 10 (Very Close)
1 (Very Unlikely) through 10 (Very Likely)
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Poor) through 10 (Excellent), Don’t Know
1 (Very Unlikely) through 10 (Very Likely)

1

Number
18
19

Question
How likely are you to use SEC.gov as
your primary resource for obtaining
information from this agency?
Please rate your level of trust in SEC.

20

What is your primary reason for
visiting this site today?

21

Please briefly describe your primary
reason for today’s site visit.
Did you accomplish what you wanted
to do today on this site?
Please tell us why you were unable to
accomplish your task today.
What will you do next?

22
23
24

25

Please tell us what you plan to do
next.

Answer Choices
1 (Very Unlikely) through 10 (Very Likely)
1 (Not at all Trustworthy) through 10 (Very
Trustworthy)
• Search EDGAR for company filings or other
documents
• Research current regulations/rulings or
SEC staff interpretations
• Review recent news, press releases,
speeches
• Review or comment on proposed rules
• Learn about enforcement or litigation
activity
• File or find required forms
• Learn about investing in general, including
specific terms or topics
• Submit a Tip, Complaint or Referral about
a possible securities law violation
• Learn about the SEC in general or specific
SEC Divisions or Offices
• Watch an SEC Webcast
• Learn about Careers/Employment at the
SEC
• International regulatory
policy/enforcement or training assistance
• Other
Open ended text, only answer if chose “Other” in
question 20
Yes/No
Open ended text, only answer if chose “No” in
question 22
Only answer if chose “No” in question 22
• Try again later
• Contact SEC by telephone
• Contact SEC via email
• Use the Online Feedback form
• Contact SEC through regular mail
• Try another website or other resource
• Nothing, although I did not find what I was
looking for
• Other (please specify)
Open ended text, only answer if chose “Other” in
question 24
2

Number
26

Question
How did you look for information or
navigate the site today? (Please
select all that apply.)

27

What other method did you use to
look for the information you
wanted/needed?
Did you use any of these search
features while on the site today?

28

29

Please tell us about your experience
with the site's search features today.
(Please select all that apply)

30

Please briefly explain your experience
with the search tool.
What search term(s) did you use?
Please describe the error message
you received and the topic you were
on.
Did you use any of the advanced
search options, such as filtering by
date, file type, or full text search?

31
32
33

Answer Choices
• Used the main navigation menu near the
top of the homepage
• Clicked on Quick Links (Search EDGAR,
Check Rulemaking Activity, etc.)
• Used the site search feature
• Used the site map
• Used a page bookmark or favorite link
• Used Google or other search engine
• I used a feature/tool not listed
• I did not use any features/tools on the site
today
Open ended text, only answer if chose “I used a
feature/tool not listed” in question 26
I used the EDGAR Company and Filings
search features, but not other search
features
• I used search on the SEC website, but not
the EDGAR Company filings search
• I used both EDGAR and another SEC site
search option
• I used search feature(s) while on the site,
but I'm not sure of which type.
• No I did not use any search tool features
on the site
• Results were not relevant/not what I
wanted
• Too many results/I needed to refine my
search
• Not enough results
• Returned NO results
• Received error message(s)
• Search speed was too slow
• I experienced a different search issue
• I had no difficulty with search / results
were helpful
Open ended text, follow up to question 29
•

Open ended text, follow up to question 29
Open ended text, follow up to question 29
•

3

Yes, and they improved my search
experience.

Number

Question

34

While using the EDGAR search tool,
did you use the EDGAR full text
search feature that allows you to
search the full text of all EDGAR
electronic filings, including all data in
the filing itself as well as all
attachments to the filing?
How useful did you find the EDGAR
full text search?

35

36
37
38

39
40

Please tell us why you think so highly
of this feature.
Please tell us how we can improve
the EDGAR full text search
experience.
The SEC.gov search box—located in
the top right corner of every
webpage—now provides type-ahead
(auto-complete) hints to help you
refine your search queries. Did you
notice the type-ahead hints?
Did the hints help you find the
information you were looking for?
How would you describe your
browsing experience on this site
today? (Please select all that apply.)

Answer Choices
• Yes, but they did not improve my search
experience
• No, I did not use the advanced search
option features
• I was not aware there were advanced
search features
Yes/No/Not Sure

• Very useful
• Somewhat useful
• Neutral
• Not very useful
• Not at all useful
Open ended text, follow up to question 35
Open ended text, follow up to question 35
Yes/No/Not Sure

Yes/No/Not Sure
•
•
•
•
•
•
•
•

41

How did you find SEC.gov today?

•
4

Links often did not take me where I
expected
I had difficulty finding relevant information
Links / labels were difficult to understand
Too many links/navigational options to
choose from
I had technical difficulties (error messages,
broken links, etc.)
I could not navigate back to previous
information
I had a navigation difficulty not listed
above
I had no difficulty navigating/browsing on
this site
Familiarity with the SEC or the website

Number

42
43

44
45

Question

Answer Choices
• Search engine results
• Word of mouth recommendation from
someone I know
• TV, radio, newspaper, or magazine
mention
• Link from another government website
• Bookmark to SEC.gov or specific page
• Email(s) from the SEC
• SEC posting on X (formerly Twitter)
• SEC posting on Facebook
• SEC Posting on Instagram
• YouTube video
• Message or recommendation from a
friend on a social network
• Internet blogs or discussion forums
• Other (please specify)
Please tell us what brought you to the Open ended text, only answer if chose “Other” in
site today:
question 41
What is your role in visiting SEC.gov
• Financial Analyst
today?
• Lawyer or Paralegal
• Accountant
• Private Investor
• Institutional Investor
• Regulated Entity or Associated Person
• Researcher/Academia
• General Public
• Issuer
• Filing Agent
• SEC Employee
• Student
• Other Securities Regulator
• Media
• Federal Employee (non-SEC)
• Consultant
• Other
Please briefly describe your role:
Open ended text, only answer if chose “Other” in
question 43
How often do you visit this site?
• This is my first visit
• Once every 6 months or less often
• Every few months
• Monthly
• Weekly
• Daily or more often

5

Number
46

Question
What else would you like to share
with us to help improve your online
experience with SEC.gov?

Answer Choices
Open ended text

6