1090-0008 Intercept Survey Mapping Doc IA30841 DOS Main Mobile 20210719

Survey: Dept of State Mobile
IA#: 30841
Date: 7/19/2021
SURVEY TYPE: Customer Satisfaction
Survey Q#	Type#	Topic Type
1	MODEL	Satisfaction - Overall
2	MODEL	Satisfaction – Expectations
3	MODEL	Satisfaction – Ideal
4	MODEL	Recommend
5	MODEL	Site Performance - Speed
6	MODEL	Site Performance - Completeness
7	MODEL	Site Performance -Responsiveness
8	MODEL	Look and Feel - Appeal
9	MODEL	Look and Feel - Spacing
10	MODEL	Look and Feel - Readability
11	MODEL	Navigation - Ease
12	MODEL	Navigation - Layout
13	MODEL	Navigation - Links
14	MODEL	Site Information - Relevance
15	MODEL	Site Information - Thoroughness
16	MODEL	Site Information - Readability
17	MODEL	Confidence in Info
18	MODEL	Return
19	MODEL	Primary Resource
20	CUSTOM	Visit Frequency
21	CUSTOM	Primary Purpose
22	CUSTOM	Primary Purpose – Open-End
23	CUSTOM	Role
24	CUSTOM	Role – Govt-Specific
25	CUSTOM	Role – Open-End
26	CUSTOM	Coronavirus
27	CUSTOM	Coronavirus – Able to Find
28	CUSTOM	Coronavirus – What Unable to Find Open-End
29	CUSTOM	Able to Find
30	CUSTOM	What Unable to Find – Open-End
31	CUSTOM	Source
32	CUSTOM	Source – Open-End
33	CUSTOM	Search Used
34	CUSTOM	Search Experience
35	CUSTOM	Search Experience – Open-End
36	CUSTOM	Navigation Experience
37	CUSTOM	Navigation – Technical Difficulty
38	CUSTOM	Broken Link – Open-End
39	CUSTOM	Type Technical Difficulty – Open-End
40	CUSTOM	Navigation Experience – Open-End
41	CUSTOM	Improvement – Open-End