NCI/Office of Communications and Public Liaison |
APPENDIX 8 |
CC ANNUAL DATA REPORT (2020) |
|
NCI's Cancer Infomration Service 2020 Contacts Report |
|
|
|
CIS Contacts by Queue |
|
|
|
|
Number of Contacts |
Contact Total |
Contact types as a % of Total |
Contacts by Source |
|
|
|
LiveHelp |
32345 |
|
52.8% |
Telephone |
22943 |
|
37.5% |
4936 |
|
8.1% |
|
Social Media |
990 |
|
1.6% |
|
|
61214 |
100.0% |
|
|
|
|
VA Smoking Cessation Service |
|
|
|
VA English Quit Smoking |
3576 |
|
34.14 |
VA Spanish Quit Smoking |
231 |
|
2.21 |
VA Callbacks |
6669 |
|
63.66 |
|
|
10476 |
100.00 |
|
|
|
|
NCI Clinical Trials Service |
|
|
|
English Clinical Trial Chat |
4271 |
|
48.55 |
English Clinical Trial Phone Call |
2737 |
|
31.11 |
Spanish Clinical Trial Chat |
870 |
|
9.89 |
Spanish Clinical Trial Phone Call |
236 |
|
2.68 |
Clinical Trial Callbacks |
684 |
|
7.77 |
|
|
8798 |
100.00 |
|
Total Interactions |
68567 |
|
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | APPENDIX 8 |
| Subject | CIS ANNUAL DATA REPORT (2014) |
| Author | Burstyn, Ilene (NIH/NCI) [E] |
| File Modified | 0000-00-00 |
| File Created | 2022-01-12 |