Information Center Annual Patron Survey

Information Center Annual Patron Needs Survey 
Burden Estimate: 10 minutes
Expiration Date: 3-31-2024

Public reporting burden for this collection of information is estimated to average 10 minutes per response, including time required for
searching existing data sources, gathering the necessary documentation, providing the information and/or documents required, and
reviewing the final collection. You do not have to supply this information unless this collection displays a currently valid OMB control
number. If you have comments on the accuracy of this burden estimate and/or recommendations for reducing it, please send them
to: fsidldreq@state.gov.

We value your participation in this evaluation and will use results for continuous quality improvement. All feedback
is confidential and will be presented in aggregate. Completion should take no more than 10 minutes. 

1. How did you first learn about the Information Center and its resources and services? 
• Walking by
• From an instructor
• From a colleague
• FSI communication (FSI broadcast email) 
• Orientation
• School/department communication or newsletter
• The Information Center SharePoint site
• The Information Center Intranet site
• Other_________   

2. Do you have an Information Center account? 
• Yes 
• No  

3. Do you access the Information Center (branching question to each part based on answer to this
question)
• In person only (branch Part A – 12 questions)
• Online only (branch to Part B – 12 questions)
• Both in person and online (branch to Part C – 12 questions)

1

Part A – In person only
Part A 4. On average, how often do you:  
Daily  

Visit the Information Center in person 
Use work tables and/or reading areas  
Visit the Information
Center Intranet site/SharePoint site  
Borrow / read Information Center print resources  
Use reference, research, and
instruction services from librarians 

Less than
Weekly   Monthly   once a Never  
month  

Page Break

 Part A 5. How important is each of the following Information Center services to you?  
Very
Somewhat
Not
Important  
Important  
Important   Important  

Borrowing materials
(books, periodicals, DVDs, music,
etc.)  
Reference, research, and
instruction services
from Librarians  

Don’t
know/Not
Applicable  

Language learning resources  

Print newspapers and magazines 

Quiet study space/reading areas  

 Computers and printers 

Overall, how important is

the Information Center to you ?  

Comments:  

 Part A 6. How would you rate each of the following Information Center services?  

Excellent  
Good  
Fair  
Poor  
Overall Customer service  
Print Collection (books, journals,
newspapers, media, etc.) 
2

Don’t
know/Not
applicable  

Reference, research, and instruction
services from Librarians 

Language learning resources  

Library policies  

Computers and printers  

Wi-Fi access  

Facilities  

Hours of operation  

Overall, how would you rate the

Information Center?  

Part A 7. How would you prefer to receive information about Information Center services and news? 
• FSI Broadcast
• Instructor, school, or department
• IC SharePoint or Intranet site
• Other______________ 

Part A 8. What do you value most about the Information Center?  

Part A 9.  How could the Information Center or its services be improved?  

Part A 10.  Please share any additional comments or suggestions about your experience
with the  Information Center.  

Part A 11. Which of the following best describes your role in relation to the Department of State
(DOS)? 
• Foreign Service Generalist (DOS)  
• Foreign Service Specialist (DOS)  
• Other Agency at DOS Post  
• Civil Service  
• Eligible Family Member  
• Locally Employed Staff  
• Re-employed Annuitant / When Actually Employed  
• Personal Services Contractor  
• Contractor  
• Other (please specify) 
Part A 12. If relevant, what FSI school?  
• SLS 
• SPAS 
• SAIT 
• TC 
3

•

Other_____ 

4

Part B – Online only
Part B 4. On average, how often do you:  

Visit the Information Center
website/SharePoint site  
Borrow/read Information Center
digital resources  
Use reference, research, and
instruction services from librarians 

Daily  

Weekly  

Monthly  

Less than
once a
month  

Never  

 Part B 5. How important is each of the following Information Center services to you?  
Somewha
Don’t
Very
Not
Importan
t
know/Not
Importan
Importan
t  
Importan
Applicabl
t  
t  
t  
e  

Borrowing digital materials online (eBooks, periodic
als, DVDs, music, etc.)  
Reference, research, and instruction services
from Librarians  
Language learning resources  

Digital resources (eBooks, online periodicals, research

databases, etc.)  

Overall, how important is the Information Center to

you ?  

Comments:  

   Part B 6. How would you rate each of the following Information Center services?  

Excellent  
Good  
Fair  
Poor  

Don’t know/Not
applicable  

Overall Customer service  
Digital Collection (e-books, online
periodicals, etc.)  
Ability to access onsite resources
Ability to access online services
(website, online catalog, research
databases, digital collection, etc.)  

5

Reference, research, and instruction
services from Librarians 

Language learning resources  

Library policies  

Hours of operation  

Overall, how would you rate the

Information Center?  

Part B 7. How would you prefer to receive information about Information Center services and news?
• FSI Braodcast
• Instructor, school, or department
• IC SharePoint or Intranet site
• Other______________ 

Part B 8. What do you value most about the Information Center?  

Part B 9.  How could the Information Center or its services be improved?  

Part B 10.  Please share any additional comments or suggestions about your experience
with the  Information Center.  

Part B 11. Which of the following best describes your role in relation to the Department of State
(DOS)? 
• Foreign Service Generalist (DOS)  
• Foreign Service Specialist (DOS)  
• Other Agency at DOS Post  
• Civil Service  
• Eligible Family Member  
• Locally Employed Staff  
• Re-employed Annuitant / When Actually Employed  
• Personal Services Contractor  
• Contractor  
• Other (please specify) 
Part B 12 If relevant, what FSI school?  
• SLS 
• SPAS 
• SAIT 
• TC 
• Other_____ 

6

Part C -questions for Both in-person and online selection
Part C 4. On average, how often do you:  

Visit the Information Center in
person 
Use work tables and/or reading
areas  
Visit the Information Center
website/SharePoint site  
Borrow/read Information
Center print  
resources  
Borrow/read Information Center
digital resources  
Use reference, research, and
instruction services from librarians 

Daily  

Weekly  

Monthly  

Less than
once a
month  

Never  

Part C 5. How important is each of the following Information Center services to you?  
Very
Somewhat
Not
Important  
Important  
Important   Important  

Borrowing print materials
(books, periodicals, DVDs, music,
etc.)  
Reference, research, and
instruction services
from Librarians  

Don’t
know/Not
Applicable  

Language learning resources  

Print newspapers and magazines 

Quiet study space/reading areas  

Digital resources (eBooks, online periodicals, research
databases, etc.)  

Computers and printers 
Overall, how important is
the Information Center to you ?  

7

Comments:  

Part C 6. How would you rate each of the following Information Center services?  

Excellent  
Good  
Fair  
Poor  

Don’t
know/Not
applicable  

Overall Customer service  
Print Collection (books, journals,
newspapers, media, etc.) 
Digital Collection (e-books, online
periodicals, etc.)  
Ability to access onsite resources
Ability to access online services
(website, online catalog, research
databases, digital collection, etc.)  

Reference, research, and instruction
services from Librarians 

Language learning resources  

Library policies  

Computers and printers  

Wi-Fi access  

Facilities  

Hours of operation  

Overall, how would you rate the

Information Center?  

Part C 7. How would you prefer to receive information about Information Center services and news?
• FSI email
• Instructor, school, or department
• IC SharePoint or Intranet site
• Other______________ 

Part C 8. What do you value most about the Information Center?  

Part C 9.  How could the Information Center or its services be improved?  

Part C 10.  Please share any additional comments or suggestions about your experience
with the  Information Center.  

8

Part C 11. Which of the following best describes your role in relation to the Department of State
(DOS)? 
• Foreign Service Generalist (DOS)  
• Foreign Service Specialist (DOS)  
• Other Agency at DOS Post  
• Civil Service  
• Eligible Family Member  
• Locally Employed Staff  
• Re-employed Annuitant / When Actually Employed  
• Personal Services Contractor  
• Contractor  
• Other (please specify) 
Part C 12. If relevant, what FSI school?  
• SLS 
• SPAS 
• SAIT 
• TC 
• Other_____ 

9