Agency Information Collection Activities; Proposals, Submissions, and Approvals: Improving Customer Experience Circular A-11 Section 280 Implementation

Forms and Documents

Document Name	Status
Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages Form and Instruction	New
Membership Form for network members for USDA Rural Development's Rural Workforce Innovation Network (RWIN) Form and Instruction	New
Web-based Customer Experience Survey on USDA Rural Development (RD) Webpages Form and Instruction	New
ICR Templates for Agencies_A 11 Section 280 Improving Customer Experience_06242019.docx Supplementary Document	2020-02-10
Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_06242019.docx Supporting Statement B	2020-02-10
Supporting Statement A for Agencies_A 11 Section 280 Improving Customer Experience_06242019_OMB.docx Supporting Statement A	2020-04-01

IC Document Collections

IC ID	Document Title	Status
245167	APHIS Customer Satisfaction Trust Survey Other-Survey	New
245166	APHIS Customer Satisfaction Trust Survey Other-Survey	New
245010	Recreation.gov Share Your Story Contest Other-Survey	New
244997	Farmer.gov Customer Experience Feedback Survey Other-Survey	New
244983	FAS Customer Experience Survey Other-Survey	New
244926	Web-based Customer Experience Survey on USDA Food and Nutrition Service (FNS) Webpages Other-Survey	New
244919	Web-based Customer Experience Survey on National Institute of Food and Agriculture Webpages Other-Survey	New
244904	Animal and Plant Health Inspection Service Customer Service Survey Other-Survey	New
244815	Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages Form and Instruction	New
244814	Membership Form for network members for USDA Rural Development's Rural Workforce Innovation Network (RWIN) Form and Instruction	New
244538	Web-based Customer Experience Survey on USDA Rural Development (RD) Webpages Form and Instruction	New
242753	CNPP Qualitative Nutrition Quiz Research Other-Screener	New
239865	Farm to School Grantee Experience Survey Other-Survey	New
239864	Farm to School Grantee Experience Survey Other-Survey	New
239856	Ask USDA Contact Center Other-Survey	New
239848	Tell Sonny Initiative for Customer Feedback via On-line Web Form Other-Questionnaire	New
239847	FPAC Producer Customer Experience Survey Other-Survey	New

ICR Details

OMB Control No: 0503-0024	ICR Reference No: 202001-0503-001
Status: Active	Previous ICR Reference No:
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: Agency Information Collection Activities; Proposals, Submissions, and Approvals: Improving Customer Experience Circular A-11 Section 280 Implementation
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 04/01/2020
	Date Received in OIRA: 02/13/2020
Terms of Clearance: To request approval of information collections under this generic approval, USDA must do the following for each individual request 1) Unless the agency is using multiple modes of collection (e.g. paper and electronic submissions), provide a generic clearance template for each submission; 2) each submission template must be uploaded as a supplementary document using a naming convention that allows the public to identify the associated instrument.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2023	36 Months From Approved
Responses	2,040,000	0	0
Time Burden (Hours)	240,000	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: To improve the delivery of Federal services and programs and provide government-wide data on customer experience.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 49705	09/23/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 5367	01/30/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 17

IC Title	Form No.	Form Name
Ask USDA Contact Center
Web-based Customer Experience Survey on USDA Rural Development (RD) Webpages	N/A	USDA Rural Development - Regulations & Bulletins Page Survey
FAS Customer Experience Survey
Membership Form for network members for USDA Rural Development's Rural Workforce Innovation Network (RWIN)	n/a	USDA Rural Development Rural Workforce Innovation Network (RWIN) Membership Form
Farmer.gov Customer Experience Feedback Survey
APHIS Customer Satisfaction Trust Survey
Farm to School Grantee Experience Survey
Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages	n/a	Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages
Recreation.gov Share Your Story Contest
Animal and Plant Health Inspection Service Customer Service Survey
Tell Sonny Initiative for Customer Feedback via On-line Web Form
APHIS Customer Satisfaction Trust Survey
Web-based Customer Experience Survey on National Institute of Food and Agriculture Webpages
Farm to School Grantee Experience Survey
FPAC Producer Customer Experience Survey
CNPP Qualitative Nutrition Quiz Research
Web-based Customer Experience Survey on USDA Food and Nutrition Service (FNS) Webpages

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,040,000	0	0	2,040,000	0	0
Annual Time Burden (Hours)	240,000	0	0	240,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection of information resulting in a program change of 240,000 burden hours.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/13/2020

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