Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
CRA Webinar Series on the new OCC's CRA Rule Form	New
Community Affairs Outreach Events Form	New
CRA Webinar Series on the new OCC's CRA Rule Form	New
OCC Event Evaluation Form Form	New
Offices of Minority and Women Inclusion - Connections That Count Form	New
Minority Depository Institution BSA/AML Outreach Form	Unchanged
LIBOR & Alternative Reference Rates Form	Unchanged
Smart Contacts - Smart Contracts Form	Removed
Examiner Training Course Evaluation 2017 Form	Removed
CECL Webinar Series Form	Removed
Sample Survey Form	Modified
Supporting Statement 1557-0248 1-9-20 Clean.docx Supporting Statement A	2020-01-09
CECL Webinar Survey Template.docx Supplementary Document	2017-05-17
Generic Clearance B.docx Supporting Statement B	2011-06-09

IC Document Collections

IC ID	Document Title	Status
244816	CRA Webinar Series on the new OCC's CRA Rule Form	New
243213	Community Affairs Outreach Events Form	New
243029	CRA Webinar Series on the new OCC's CRA Rule Form	New
240664	OCC Event Evaluation Form Form	New
238397	Offices of Minority and Women Inclusion - Connections That Count Form	New
236882	Interviews with Hispanic Former Employees Other-Interview Questions	Unchanged
235307	Licensing Survey Other-Cover Letter	Unchanged
234136	Minority Depository Institution BSA/AML Outreach Form	Unchanged
234026	LIBOR & Alternative Reference Rates Form	Unchanged
233856	Community Bank Director Workshop Other-Questions in Slide Presentation	Removed
231793	Smart Contacts - Smart Contracts Form	Removed
227278	Examiner Training Course Evaluation 2017 Form	Removed
226900	CECL Webinar Series Form	Removed
226891	Sample Survey Form	Modified

ICR Details

OMB Control No: 1557-0248	ICR Reference No: 201911-1557-002
Status: Active	Previous ICR Reference No: 201702-1557-004
Agency/Subagency: TREAS/OCC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/09/2020
	Date Received in OIRA: 01/23/2020
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2023	36 Months From Approved	05/31/2020
Responses	11,025	0	9,025
Time Burden (Hours)	2,850	0	2,350
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the OCC to garner customer and stakeholder feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected will help ensure that users have an effective, efficient, and satisfying experience with the OCC's programs.

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Authorizing Statute(s): US Code: 12 USC 1 et seq. Name of Law: The National Bank Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 59674	11/05/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 4060	01/23/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 10

IC Title	Form No.	Form Name
Interviews with Hispanic Former Employees
Community Affairs Outreach Events	N/A	Community Affairs Outreach Events Evaluation
OCC Event Evaluation Form	N/A	Outreach Evaluation Form
Sample Survey	N/A	Sample Survey
Examiner Training Course Evaluation 2017	N/A	Participant Evaluation
Licensing Survey	N/A	Licensing Survey
Community Bank Director Workshop
CECL Webinar Series	N/A	CECL Webinar Feedback Template
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
LIBOR & Alternative Reference Rates	n/a	Libor Coordination Project
Offices of Minority and Women Inclusion - Connections That Count	N/A	Connections That Count
Smart Contacts - Smart Contracts	N/A	Post Event Attendee Survey
Minority Depository Institution BSA/AML Outreach	N/A	OCC MDI BSA/AML Outreach

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,025	9,025	0	2,000	0	0
Annual Time Burden (Hours)	2,850	2,350	0	500	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden is due to the projected increase in the number of customer service surveys to be conducted.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/23/2020

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