| Survey: |
IRS mobile |
|
| IA#: |
30689 |
|
| Date: |
8/21/2019 |
|
|
|
|
| SURVEY TYPE: |
Relationship (tab 4) |
|
|
|
|
| Survey Q# |
Type# |
Type Topic |
| 1 |
Standard |
Look and Feel - Appeal |
| 2 |
Standard |
Look and Feel - Spacing |
| 3 |
Standard |
Look and Feel - Legibility |
| 4 |
Standard |
Site Performance -Speed |
| 5 |
Standard |
Site Performance - Complete |
| 6 |
Standard |
Site Performance - Responsiveness |
| 7 |
Standard |
Navigation - Organized |
| 8 |
Standard |
Navigation - Page layout |
| 9 |
Standard |
Navigation - Layout |
| 10 |
Standard |
Information Browsing - Sort |
| 11 |
Standard |
Information Browsing - Narrow |
| 12 |
Standard |
Information Browsing - Features |
| 13 |
Standard |
Site Information - Thoroughness |
| 14 |
Standard |
Site Information - Understandable |
| 15 |
Standard |
Site Information - Answers questions |
| 16 |
Standard |
Sat - Overall |
| 17 |
Standard |
Sat - Expectations |
| 18 |
Standard |
Sat - Ideal |
| 19 |
Standard |
Return |
| 20 |
Standard |
Recommend |
| 21 |
Standard |
Primary Resource |
| 22 |
Custom |
Role |
| 23 |
Custom |
Situations apply |
| 24 |
Custom |
Main visit reason |
| 25 |
Custom |
Main visit reason - other |
| 26 |
Custom |
Payment tasks |
| 27 |
Custom |
Refund tasks |
| 28 |
Custom |
Use of app |
| 29 |
Custom |
Prior contact |
| 30 |
Custom |
Need addressed |
| 31 |
Custom |
Easy to complete |
| 32 |
Custom |
Reasonable amount of time |
| 33 |
Custom |
Increased confidence |
| 34 |
Custom |
Visit frequency |
| 35 |
Custom |
Change one thing |