| Survey: |
SSA iAppeals |
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| IA#: |
30688 Amend 4 |
|
| Date: |
8/19/2019 |
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| SURVEY TYPE: |
Relationship (tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| 1 |
Standard |
Site Performance -Speed |
| 2 |
Standard |
Site Performance - Complete |
| 3 |
Standard |
Site Performance - Responsiveness |
| 4 |
Standard |
Look and Feel - Appeal |
| 5 |
Standard |
Look and Feel - Spacing |
| 6 |
Standard |
Look and Feel - Legibility |
| 7 |
Standard |
Navigation - Ease of finding |
| 8 |
Standard |
Navigation - Page layout |
| 9 |
Standard |
Navigation - Links |
| 10 |
Standard |
Site Information - Relevance |
| 11 |
Standard |
Site Information - Thoroughness |
| 12 |
Standard |
Site Information - Readability |
| 13 |
Standard |
Account Management - Simplicity |
| 14 |
Standard |
Account Management - Efficiency |
| 15 |
Standard |
Account Management - Essential Info |
| 16 |
Standard |
Sat - Overall |
| 17 |
Standard |
Sat - Expectations |
| 18 |
Standard |
Sat - Ideal |
| 19 |
Standard |
Recommend |
| 20 |
Standard |
Use other services |
| 21 |
Custom |
First try |
| 22 |
Custom |
Appeal Category |
| 23 |
Custom |
Medical Role |
| 24 |
Custom |
Medical Attorney Appeal |
| 25 |
Custom |
Medical Num of Clients |
| 26 |
Custom |
Medical Frequency |
| 27 |
Custom |
Medical Start or Return |
| 28 |
Custom |
Medical Why Return |
| 29 |
Custom |
Medical Submit |
| 30 |
Custom |
Number of attempts |
| 31 |
Custom |
Medical Not Submit |
| 32 |
Custom |
OE_Medical Not Submit |
| 33 |
Custom |
Medical Do Next |
| 34 |
Custom |
Medical Time |
| 35 |
Custom |
Medical Form Experience |
| 36 |
Custom |
OE_Medical Form Experience |
| 37 |
Custom |
Medical Info |
| 38 |
Custom |
OE_Medical Info |
| 39 |
Custom |
Medical Info Help |
| 40 |
Custom |
Medical Improvement |
| 41 |
Custom |
Other Role |
| 42 |
Custom |
Other Time |
| 43 |
Custom |
Other Form Experience |
| 44 |
Custom |
OE_Other Form Experience |
| 45 |
Custom |
Other Info |
| 46 |
Custom |
OE_Other Info |
| 47 |
Custom |
Other Info Help |
| 48 |
Custom |
Other Submit |
| 49 |
Custom |
Other Do Next |
| 50 |
Custom |
OE_Do next |
| 51 |
Custom |
Other Improvement |
| 52 |
Custom |
Number of Clients |
| 53 |
Custom |
OE_How Linked to SSA (library) |
| 54 |
Custom |
OPS Why Not Complete today |
| 55 |
Custom |
OE_UploadDifficulty |
| 56 |
Custom |
OE_Did Not Attach |
| 57 |
Custom |
Upload Docs |
| 58 |
Custom |
Use Attachment Feature |
| 59 |
Custom |
Ease of Upload |
| 60 |
Custom |
OE_UploadDifficulty |
| 61 |
Custom |
Did Not Attach |
| 62 |
Custom |
OE_Did Not Attach |
| 63 |
Custom |
Welcome Page |
| 64 |
Custom |
Pop-up Help Links |
| 65 |
Custom |
Checklist Helpful |
| 66 |
Custom |
Ease of Navigating |
| 67 |
Custom |
Residence |
| 68 |
Custom |
Age |