30688 Q_SSAMobileWage_Mobile_AccountManagement_20180803_DOT

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Overview

Guidelines
Welcome and Thank You Text
Current Model Qsts
Current CQs
CQs (8-3-18)

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Sheet 1: Guidelines

Questionnaire Management Guidelines

Goals:

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One consolidated document to track all model and CQ changes throughout the life of the project

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Questionnaire always matches the live survey

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Easy and error-free way to submit CQ changes

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All changes tracked and reflected in one document (DOT will help)

Questionnaire Resources:

1

Questionnaire Design and Approval Process

2

Question Grouping Rules

3

OPS vs. Skip Logic Decision for "Other, Please Specify"

4

Foreign Language Survey Instructions

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Sheet 2: Welcome and Thank You Text

Model Instance Name:
SSA Mobile Wage Reporting
MID:	oYYdlt48ctdtx8cgFh0Q4Q==
Date:	8/2/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for using the SSI Mobile Wage Reporting app. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like to get in touch with Social Security, please visit our Contact Us page to find out how.

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Sheet 3: Current Model Qsts

Model Instance Name:
SSA Mobile Wage Reporting
MID:		oYYdlt48ctdtx8cgFh0Q4Q==
Partitioned (Y/N)? N					Element rotation scheme has been added
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		5/30/2012
SSA Mobile Wage Reporting
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Use Again (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of this mobile app.		Satisfaction - Overall	What is your overall satisfaction with this mobile app? (1=Very Dissatisfied, 10=Very Satisfied)		Use Mobile App Again	How likely are you to use this mobile app again?
	Look and Feel - Readability	Please rate the readability of the views in this mobile app.		Satisfaction - Expectations	How well does this mobile app meet your expectations? 1=Falls Short, 10=Exceeds)		Mobile App Channel Preference	Use over other channels (1=Very Unlikely, 10=Very Likely)
		Navigation (1=Poor, 10=Excellent, Don't Know)		Satisfaction - Ideal	How does this app compare to your idea of an ideal mobile app? (1=Not Very Close, 10=Very Close)			How likely are you to use a mobile app to conduct business with SSA instead of using other channels such as the telephone, or going in person?
	Navigation - Organized	Please rate how well this mobile app is organized.
	Navigation - Options	Please rate the options available for navigating this mobile app.
		App Performance (1=Poor, 10=Excellent, Don't Know)
	App Performance - Loading	Please rate how quickly views load in this mobile app.
	App Performance - Errors	Please rate the ability to load views without getting error messages in this mobile app.

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Sheet 4: Current CQs

#REF!				red & strike-through: DELETE
SSA Mobile Wage Reporting				underlined & italicized: RE-ORDER
MID: oYYdlt48ctdtx8cgFh0Q4Q==				pink: ADDITION
Date:	1/25/2018			blue + -->: REWORDING
SSA Mobile Wage Reporting CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
TAR0209325		Who are you reporting wages for?		Myself		Radio button, one-up vertical	Single	Y	Skip logic	Reporting for
				My Spouse
				Myself and Spouse
				Myself and Other	Q1
				Other	Q1
TAR0209344	Q1	What is your relationship to the individual you are reporting wages for?				Text field <100 characters		N	Text area, no Char limit	OE_Relationship
TAR0209326		Are you reporting for more than one employer for the same person?		Yes		Radio button, one-up vertical	Single	Y		Reporting multiple employers
				No
				Don't know
LNH0233		What best describes your role?		I receive my own benefits		Radio button, one-up vertical	Single	Y		Role
				I am the representative payee for my spouse or child
				I am the representative payee for someone else
				Other
HAR0034853		Is this your first time using this app?		Yes	A	Radio button, one-up vertical	Single	Y	Skip logic	Use app
				No
HAR0034922	A	Are you planning on using this app to report your wages again?		Yes		Radio button, one-up vertical	Single	Y	Skip logic	Use again
				No	AA
HAR0034923	AA	Please explain why you are not planning to use this app to report your wages again.				Text area, no char limit		N	skip logic	OE_Why Not Again
MAD0051531		How did you learn about this app?		I first heard about it when I visited the app store		Radio button, one-up vertical	Single	Y		Find Out About App
				An SSA employee told me about it
				Another agency referred me to it
				I saw information about it on SSA TV
				Social media (e.g., Facebook, Twitter, blog, etc.)
				Other
HAR0034927		How helpful was the instruction package you received?		Very helpful		Radio button, one-up vertical	Single	Y		Instructions Packet
				Helpful
				Not helpful
				I did not receive an instruction package.
MAD0051510		Would you use this app if it were available between 11 pm and 5 am Eastern Standard Time?		Yes		Radio button, one-up vertical	Single	Y		Use app between 11pm-5am
				No
				Not sure
CAS0064362		Have you registered for a my Social Security account?		Yes		Radio button, one-up vertical	Single	Y		Registered for mySSA
				No
CAS0059588		Have you ever used your mobile device to access other online Social Security applications or services?		Yes	A	Radio button, one-up vertical	Single	Y	Skip logic	Use Other Apps with Mobile
				No
TAR0209345	A	Which online Social Security application(s) or service(s) did you use? (Select all that apply.)		Get a Benefit Verification Letter		Checkbox, one-up vertical	Multi	N	Skip logic	Other app used
				View my Benefits and Payment Details
				Enroll in or update my direct deposit
				Change my address with SSA
				Print or view my online Social Security Statement
				Make sure my earnings record is correct
				Replace my Social Security Card or get a new card
				Check the Status of my recently filed application for benefits
				Learn about the benefits to which I might be entitled
				Apply only for Social Security or Medicare Only benefits
				Report my wages
				Request a replacement SSA-1099 (or SSA-10425) for tax purposes
				Add Extra Security to my online account
				None of these					Mutually exclusive
TAR0250192		Before using the SSA app did you first try to accomplish your task in any of the following ways?		Calling Social Security's 1-800 number		Checkbox, one up vertical	Multi	Y	Skip Logic	First try
				Visiting my local Social Security office
				Calling my local Social Security office
				No, I visited SSA.gov first
				Not sure
TAR0250193		Did you accomplish what you wanted to with the SSA app?		Yes		Radio button, one up veritical	Single	Y	Skip logic	Accomplish
				Partially	A
				No	A
TAR0250194	A	What do you plan to do next?		Try again to complete my task online		Radio button, one up veritical	Single	Y	Skip Logic	Do next
				Call Social Security's 1-800 number
				Visit my local Social Security office
				Call my local Social Security office
				Other (please specify)	B
TAR0250195	B	What do you plan to do next?				Text area, no char limit		N	Skip Logic	OPS_Other plan next
LNH0239		Please provide any suggestions you may have to improve this mobile site.				Text area, no char limit	Single	N		OE_Improvement

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Sheet 5: CQs (8-3-18)

#REF!				red & strike-through: DELETE
SSA Mobile Wage Reporting				underlined & italicized: RE-ORDER
MID: oYYdlt48ctdtx8cgFh0Q4Q==				pink: ADDITION
Date:	1/25/2018			blue + -->: REWORDING
SSA Mobile Wage Reporting CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
TAR0209325		Who are you reporting wages for?		Myself		Radio button, one-up vertical	Single	Y	Skip logic	Reporting for
				My Spouse
				Myself and Spouse
				Myself and Other	Q1
				Other	Q1
TAR0209344	Q1	What is your relationship to the individual you are reporting wages for?				Text field <100 characters		N	Text area, no Char limit	OE_Relationship
TAR0209326		Are you reporting for more than one employer for the same person?		Yes		Radio button, one-up vertical	Single	Y		Reporting multiple employers
				No
				Don't know
LNH0233		What best describes your role?		I receive my own benefits		Radio button, one-up vertical	Single	Y		Role
				I am the representative payee for my spouse or child
				I am the representative payee for someone else
				Other
HAR0034853		Is this your first time using this app?		Yes	A	Radio button, one-up vertical	Single	Y	Skip logic	Use app
				No
HAR0034922	A	Are you planning on using this app to report your wages again?		Yes		Radio button, one-up vertical	Single	Y	Skip logic	Use again
				No	AA
HAR0034923	AA	Please explain why you are not planning to use this app to report your wages again.				Text area, no char limit		N	skip logic	OE_Why Not Again
MAD0051531		How did you learn about this app?		I first heard about it when I visited the app store		Radio button, one-up vertical	Single	Y		Find Out About App
				An SSA employee told me about it
				Another agency referred me to it
				I saw information about it on SSA TV
				Social media (e.g., Facebook, Twitter, blog, etc.)
				Other
HAR0034927		How helpful was the instruction package you received?		Very helpful		Radio button, one-up vertical	Single	Y		Instructions Packet
				Helpful
				Not helpful
				I did not receive an instruction package.
MAD0051510		Would you use this app if it were available between 11 pm and 5 am Eastern Standard Time?		Yes		Radio button, one-up vertical	Single	Y		Use app between 11pm-5am
				No
				Not sure
CAS0064362		Have you registered for a my Social Security account?		Yes		Radio button, one-up vertical	Single	Y		Registered for mySSA
				No
CAS0059588		Have you ever used your mobile device to access other online Social Security applications or services?		Yes	A	Radio button, one-up vertical	Single	Y	Skip logic	Use Other Apps with Mobile
				No
TAR0209345	A	Which online Social Security application(s) or service(s) did you use? (Select all that apply.)		Get a Benefit Verification Letter		Checkbox, one-up vertical	Multi	N	Skip logic	Other app used
				View my Benefits and Payment Details
				Enroll in or update my direct deposit
				Change my address with SSA
				Print or view my online Social Security Statement
				Make sure my earnings record is correct
				Replace my Social Security Card or get a new card
				Check the Status of my recently filed application for benefits
				Learn about the benefits to which I might be entitled
				Apply only for Social Security or Medicare Only benefits
				Report my wages
				Request a replacement SSA-1099 (or SSA-10425) for tax purposes
				Add Extra Security to my online account
				None of these					Mutually exclusive
		Before using the SSA app did you first try to accomplish your task in any of the following ways?		Calling Social Security's 1-800 number		Checkbox, one up vertical	Multi	Y	Skip Logic	First try
				Visiting my local Social Security office
				Calling my local Social Security office
				No, I visited SSA.gov first
				Not sure
		Did you accomplish what you wanted to with the SSA app?		Yes		Radio button, one up veritical	Single	Y	Skip logic	Accomplish
				Partially	A
				No	A
	A	What do you plan to do next?		Try again to complete my task online		Radio button, one up veritical	Single	Y	Skip Logic	Do next
				Call Social Security's 1-800 number
				Visit my local Social Security office
				Call my local Social Security office
				Other (please specify)	B
	B	What do you plan to do next?				Text area, no char limit		N	Skip Logic	OPS_Other plan next
LNH0239		Please provide any suggestions you may have to improve this mobile site.				Text area, no char limit	Single	N		OE_Improvement