| Survey: | 
		OWH NWHIC | 
		
  | 
	
	
		| IA#: | 
		30660 Amend 3 | 
		
  | 
	
	
		| Date: | 
		
  | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| SURVEY TYPE:  | 
		Relationship (tab 4) | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| Survey Q# | 
		Type# | 
		Type Topic | 
	
	
		| 1 | 
		Standard | 
		Look and Feel - Appeal | 
	
	
		| 2 | 
		Standard | 
		Look and Feel - Balance | 
	
	
		| 3 | 
		Standard | 
		Look and Feel - Readability | 
	
	
		| 4 | 
		Standard | 
		Site Performance - Loading | 
	
	
		| 5 | 
		Standard | 
		Site Performance - Consistency | 
	
	
		| 6 | 
		Standard | 
		Site Performance - Completeness | 
	
	
		| 7 | 
		Standard | 
		Navigation - Organized | 
	
	
		| 8 | 
		Standard | 
		Navigation - Options | 
	
	
		| 9 | 
		Standard | 
		Navigation - Layout | 
	
	
		| 10 | 
		Standard | 
		Information Browsing - Sort | 
	
	
		| 11 | 
		Standard | 
		Information Browsing - Narrow | 
	
	
		| 12 | 
		Standard | 
		Information Browsing - Features | 
	
	
		| 13 | 
		Standard | 
		Site Information - Thoroughness | 
	
	
		| 14 | 
		Standard | 
		Site Information - Understandable | 
	
	
		| 15 | 
		Standard | 
		Site Information - Answers | 
	
	
		| 16 | 
		Standard | 
		Satisfaction - Overall | 
	
	
		| 17 | 
		Standard | 
		Satisfaction - Expectations | 
	
	
		| 18 | 
		Standard | 
		Satisfaction - Ideal | 
	
	
		| 19 | 
		Standard | 
		Return | 
	
	
		| 20 | 
		Standard | 
		Recommend | 
	
	
		| 21 | 
		Standard | 
		Primary Resource | 
	
	
		| 22 | 
		Custom | 
		Frequency of Visit | 
	
	
		| 23 | 
		Custom | 
		Describes | 
	
	
		| 24 | 
		Custom | 
		Other | 
	
	
		| 25 | 
		Custom | 
		Reason for Visit | 
	
	
		| 26 | 
		Custom | 
		Other Reason for Visit | 
	
	
		| 27 | 
		Custom | 
		OE_NWHW_describe info | 
	
	
		| 28 | 
		Custom | 
		Used Search | 
	
	
		| 29 | 
		Custom | 
		Search Experience | 
	
	
		| 30 | 
		Custom | 
		Other Search Issue | 
	
	
		| 31 | 
		Custom | 
		Navigation Experience | 
	
	
		| 32 | 
		Custom | 
		Other Navigation Difficulty | 
	
	
		| 33 | 
		Custom | 
		Found Info | 
	
	
		| 34 | 
		Custom | 
		Information Seeking | 
	
	
		| 35 | 
		Custom | 
		Chat Use_likelihood  | 
	
	
		| 36 | 
		Custom | 
		OE_Chat usage  | 
	
	
		| 37 | 
		Custom | 
		Improvements | 
	
	
		| 38 | 
		Custom | 
		Emails | 
	
	
	
	
	
		| Survey: | 
		OWH NWHIC | 
		
  | 
	
	
		| IA#: | 
		30660 Amend 3 | 
		
  | 
	
	
		| Date: | 
		
  | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| SURVEY TYPE:  | 
		Relationship (tab 4) | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| Survey Q# | 
		Type# | 
		Type Topic | 
	
	
		| 1 | 
		Standard | 
		Satisfaction - Overall | 
	
	
		| 2 | 
		Standard | 
		Satisfaction - Expectations | 
	
	
		| 3 | 
		Standard | 
		Satisfaction - Ideal | 
	
	
		| 4 | 
		Standard | 
		Return | 
	
	
		| 5 | 
		Standard | 
		Recommend | 
	
	
		| 6 | 
		Standard | 
		Primary Resource | 
	
	
		| 7 | 
		Standard | 
		Look and Feel - Appeal | 
	
	
		| 8 | 
		Standard | 
		Look and Feel - Balance | 
	
	
		| 9 | 
		Standard | 
		Look and Feel - Readability | 
	
	
		| 10 | 
		Standard | 
		Site Performance - Loading | 
	
	
		| 11 | 
		Standard | 
		Site Performance - Consistency | 
	
	
		| 12 | 
		Standard | 
		Site Performance - Completeness | 
	
	
		| 13 | 
		Standard | 
		Navigation - Organized | 
	
	
		| 14 | 
		Standard | 
		Navigation - Options | 
	
	
		| 15 | 
		Standard | 
		Navigation - Layout | 
	
	
		| 16 | 
		Standard | 
		Information Browsing - Sort | 
	
	
		| 17 | 
		Standard | 
		Information Browsing - Narrow | 
	
	
		| 18 | 
		Standard | 
		Information Browsing - Features | 
	
	
		| 19 | 
		Standard | 
		Site Information - Thoroughness | 
	
	
		| 20 | 
		Standard | 
		Site Information - Understandable | 
	
	
		| 21 | 
		Standard | 
		Site Information - Answers | 
	
	
		| 22 | 
		Custom | 
		Frequency of Visit | 
	
	
		| 23 | 
		Custom | 
		Describes | 
	
	
		| 24 | 
		Custom | 
		Other | 
	
	
		| 25 | 
		Custom | 
		Reason for Visit | 
	
	
		| 26 | 
		Custom | 
		Other Reason for Visit | 
	
	
		| 27 | 
		Custom | 
		OE_NWHW_describe info | 
	
	
		| 28 | 
		Custom | 
		Used Search | 
	
	
		| 29 | 
		Custom | 
		Search Experience | 
	
	
		| 30 | 
		Custom | 
		Other Search Issue | 
	
	
		| 31 | 
		Custom | 
		Navigation Experience | 
	
	
		| 32 | 
		Custom | 
		Other Navigation Difficulty | 
	
	
		| 33 | 
		Custom | 
		Found Info | 
	
	
		| 34 | 
		Custom | 
		Information Seeking | 
	
	
		| 35 | 
		Custom | 
		Chat Use_likelihood  | 
	
	
		| 36 | 
		Custom | 
		OE_Chat usage  | 
	
	
		| 37 | 
		Custom | 
		Improvements | 
	
	
		| 38 | 
		Custom | 
		Emails | 
	
	
	
	
	
		| Survey: | 
		OWH NWHIC | 
		
  | 
	
	
		| IA#: | 
		30660 Amend 3 | 
		
  | 
	
	
		| Date: | 
		
  | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| SURVEY TYPE:  | 
		Relationship (tab 4) | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| Survey Q# | 
		Type# | 
		Type Topic | 
	
	
		| 1 | 
		Standard | 
		Look and Feel - Appeal | 
	
	
		| 2 | 
		Standard | 
		Look and Feel - Balance | 
	
	
		| 3 | 
		Standard | 
		Look and Feel - Readability | 
	
	
		| 4 | 
		Standard | 
		Site Performance - Loading | 
	
	
		| 5 | 
		Standard | 
		Site Performance - Consistency | 
	
	
		| 6 | 
		Standard | 
		Site Performance - Completeness | 
	
	
		| 7 | 
		Standard | 
		Navigation - Organized | 
	
	
		| 8 | 
		Standard | 
		Navigation - Options | 
	
	
		| 9 | 
		Standard | 
		Navigation - Layout | 
	
	
		| 10 | 
		Standard | 
		Information Browsing - Sort | 
	
	
		| 11 | 
		Standard | 
		Information Browsing - Narrow | 
	
	
		| 12 | 
		Standard | 
		Information Browsing - Features | 
	
	
		| 13 | 
		Standard | 
		Site Information - Thoroughness | 
	
	
		| 14 | 
		Standard | 
		Site Information - Understandable | 
	
	
		| 15 | 
		Standard | 
		Site Information - Answers | 
	
	
		| 16 | 
		Standard | 
		Satisfaction - Overall | 
	
	
		| 17 | 
		Standard | 
		Satisfaction - Expectations | 
	
	
		| 18 | 
		Standard | 
		Satisfaction - Ideal | 
	
	
		| 19 | 
		Standard | 
		Return | 
	
	
		| 20 | 
		Standard | 
		Recommend (NPS) | 
	
	
		| 21 | 
		Standard | 
		Primary Resource | 
	
	
		| 22 | 
		Custom | 
		Visit Frequency | 
	
	
		| 23 | 
		Custom | 
		Role | 
	
	
		| 24 | 
		Custom | 
		Role - Other | 
	
	
		| 25 | 
		Custom | 
		Primary Looking For | 
	
	
		| 26 | 
		Custom | 
		Primary Looking For - Other | 
	
	
		| 27 | 
		Custom | 
		Health Week Not Useful | 
	
	
		| 28 | 
		Custom | 
		Search Use | 
	
	
		| 29 | 
		Custom | 
		Search Experience | 
	
	
		| 30 | 
		Custom | 
		Search Issue - Other | 
	
	
		| 31 | 
		Custom | 
		Navigation Experience | 
	
	
		| 32 | 
		Custom | 
		Navigation Experience - Other | 
	
	
		| 33 | 
		Custom | 
		Find Looking For | 
	
	
		| 34 | 
		Custom | 
		What Looking For | 
	
	
		| 35 | 
		Custom | 
		Use Chat | 
	
	
		| 36 | 
		Custom | 
		Use Chat Other | 
	
	
		| 37 | 
		Custom | 
		Images Represent | 
	
	
		| 38 | 
		Custom | 
		Info Understand | 
	
	
		| 39 | 
		Custom | 
		Translation Accuracy | 
	
	
		| 40 | 
		Custom | 
		Spanish Trans | 
	
	
		| 41 | 
		Custom | 
		Spanish Trans Other | 
	
	
		| 42 | 
		Custom | 
		Info for self | 
	
	
		| 43 | 
		Custom | 
		Easy Find Spanish | 
	
	
		| 44 | 
		Custom | 
		Easy Change Language | 
	
	
		| 45 | 
		Custom | 
		Prefer Language | 
	
	
		| 46 | 
		Custom | 
		Health Topics Interest | 
	
	
		| 47 | 
		Custom | 
		Other Health Info | 
	
	
		| 48 | 
		Custom | 
		Improve | 
	
	
		| 49 | 
		Custom | 
		Email | 
	
	
	
	
	
		| Survey: | 
		OWH NWHIC | 
		
  | 
	
	
		| IA#: | 
		30660 Amend 3 | 
		
  | 
	
	
		| Date: | 
		
  | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| SURVEY TYPE:  | 
		Relationship (tab 4) | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| Survey Q# | 
		Type# | 
		Type Topic | 
	
	
		| 1 | 
		Standard | 
		Look and Feel - Appeal | 
	
	
		| 2 | 
		Standard | 
		Look and Feel - Balance | 
	
	
		| 3 | 
		Standard | 
		Look and Feel - Readability | 
	
	
		| 4 | 
		Standard | 
		Site Performance - Loading | 
	
	
		| 5 | 
		Standard | 
		Site Performance - Consistency | 
	
	
		| 6 | 
		Standard | 
		Site Performance - Completeness | 
	
	
		| 7 | 
		Standard | 
		Navigation - Organized | 
	
	
		| 8 | 
		Standard | 
		Navigation - Options | 
	
	
		| 9 | 
		Standard | 
		Navigation - Layout | 
	
	
		| 10 | 
		Standard | 
		Information Browsing - Sort | 
	
	
		| 11 | 
		Standard | 
		Information Browsing - Narrow | 
	
	
		| 12 | 
		Standard | 
		Information Browsing - Features | 
	
	
		| 13 | 
		Standard | 
		Site Information - Thoroughness | 
	
	
		| 14 | 
		Standard | 
		Site Information - Understandable | 
	
	
		| 15 | 
		Standard | 
		Site Information - Answers | 
	
	
		| 16 | 
		Standard | 
		Satisfaction - Overall | 
	
	
		| 17 | 
		Standard | 
		Satisfaction - Expectations | 
	
	
		| 18 | 
		Standard | 
		Satisfaction - Ideal | 
	
	
		| 19 | 
		Standard | 
		Return | 
	
	
		| 20 | 
		Standard | 
		Recommend | 
	
	
		| 21 | 
		Standard | 
		Primary Resource | 
	
	
		| 22 | 
		Custom | 
		Frequency of Visit | 
	
	
		| 23 | 
		Custom | 
		Reason for visit | 
	
	
		| 24 | 
		Custom | 
		Found Info | 
	
	
		| 25 | 
		Custom | 
		Topic Area Difficulty | 
	
	
		| 26 | 
		Custom | 
		Used Search | 
	
	
		| 27 | 
		Custom | 
		Search Experience | 
	
	
		| 28 | 
		Custom | 
		Navigation Experience | 
	
	
		| 29 | 
		Custom | 
		Health Information Source | 
	
	
		| 30 | 
		Custom | 
		Age | 
	
	
		| 31 | 
		Custom | 
		Twitter | 
	
	
		| 32 | 
		Custom | 
		More Site Features | 
	
	
		| 33 | 
		Custom | 
		Type of Health Information | 
	
	
	
	
	
		| Survey: | 
		OWH NWHIC | 
		
  | 
	
	
		| IA#: | 
		30660 Amend 3 | 
		
  | 
	
	
		| Date: | 
		
  | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| SURVEY TYPE:  | 
		Relationship (tab 4) | 
		
  | 
	
	
		
  | 
		
  | 
		
  | 
	
	
		| Survey Q# | 
		Type# | 
		Type Topic | 
	
	
		| 1 | 
		Standard | 
		Look and Feel - Appeal | 
	
	
		| 2 | 
		Standard | 
		Look and Feel - Balance | 
	
	
		| 3 | 
		Standard | 
		Look and Feel - Readability | 
	
	
		| 4 | 
		Standard | 
		Site Performance - Loading | 
	
	
		| 5 | 
		Standard | 
		Site Performance - Consistency | 
	
	
		| 6 | 
		Standard | 
		Site Performance - Completeness | 
	
	
		| 7 | 
		Standard | 
		Navigation - Organized | 
	
	
		| 8 | 
		Standard | 
		Navigation - Options | 
	
	
		| 9 | 
		Standard | 
		Navigation - Layout | 
	
	
		| 10 | 
		Standard | 
		Information Browsing - Sort | 
	
	
		| 11 | 
		Standard | 
		Information Browsing - Narrow | 
	
	
		| 12 | 
		Standard | 
		Information Browsing - Features | 
	
	
		| 13 | 
		Standard | 
		Site Information - Thoroughness | 
	
	
		| 14 | 
		Standard | 
		Site Information - Understandable | 
	
	
		| 15 | 
		Standard | 
		Site Information - Answers | 
	
	
		| 16 | 
		Standard | 
		Satisfaction - Overall | 
	
	
		| 17 | 
		Standard | 
		Satisfaction - Expectations | 
	
	
		| 18 | 
		Standard | 
		Satisfaction - Ideal | 
	
	
		| 19 | 
		Standard | 
		Return | 
	
	
		| 20 | 
		Standard | 
		Recommend | 
	
	
		| 21 | 
		Standard | 
		Primary Resource | 
	
	
		| 22 | 
		Custom | 
		Frequency of Visit | 
	
	
		| 23 | 
		Custom | 
		Reason for visit | 
	
	
		| 24 | 
		Custom | 
		Found Info | 
	
	
		| 25 | 
		Custom | 
		Topic Area Difficulty | 
	
	
		| 26 | 
		Custom | 
		Used Search | 
	
	
		| 27 | 
		Custom | 
		Search Experience | 
	
	
		| 28 | 
		Custom | 
		Navigation Experience | 
	
	
		| 29 | 
		Custom | 
		Health Information Source | 
	
	
		| 30 | 
		Custom | 
		Age | 
	
	
		| 31 | 
		Custom | 
		Twitter | 
	
	
		| 32 | 
		Custom | 
		More Site Features | 
	
	
		| 33 | 
		Custom | 
		Type of Health Information |