In-Person (Intranet) Requestors

Screen Changes for April 2017 Release of Multifactor Authentication 2.0 to mySSA

Reason for Change	Required Change	Screens with Changes & Page Number in Package	Comments
Multifactor Authentication Project - Executive Order #13681	Added additional registration and sign in steps to allow customer to choose how they want to receive security codes as part of multifactor authentication.	Internet Screens: Get Your Security Code (New User), page 18 Get Your Security Code (Text Message Selected), page 19, 26 Get Your Security Code (Email Selected), page 20, 27 Enter Security Code from Text Message (New or Grandfathered User), page 21 Enter Security Code from Email Message (New or Grandfathered User), page 22 Get Your Security Code (Grandfathered User), page 25
Multifactor Authentication Project - Executive Order #13681	Modified confirmation messages to remind customers of the new sign in process.	Internet Screens: Confirmation_LOA2, page 23 Confirmation_LOA3, page 24 Change Expired Password Confirmation, page 46 Forgot Password: Change Password Confirmation, page 59	To explain that two steps are now required for each sign in attempt.
Multifactor Authentication Project - Executive Order #13681	Added new screens as part of the multifactor authentication verification process.	Internet Screens: Verify Cell Phone Number, page 28 Verify Email Address, page 29 Get Security Code (Multiple Second Factors), page 30 Enter Texted Security Code (Masked Cell Phone Number), page 31 Enter Emailed Security Code (Masked Email Address), page 32
Multifactor Authentication Project - Executive Order #13681	New options added to coincide with requirements for multifactor authentication project.	Internet Screens: Change Second Factor Terms of Service, page 33 Reset Second Factor: Provide Address, page 34 Reset Second Factor: Provide Address Confirmation, page 35 Reset Second Factor: Do you have your reset code letter?, page 36 Reset Second Factor: Enter Reset Code, page 37 Reset Second Factor: Confirmation, page 38	To allow customers to change how they receive security codes, if they no longer have access to previous choice.
Multifactor Authentication Project - Executive Order #13681	Allows temporary passwords to be mailed to the user.	Internet Screens: Snail Mail Temporary Password: Terms of Service, page 51 Snail Mail Temporary Password: Provide Address, page 52 Snail Mail Temporary Password: Confirmation, page 53 Snail Mail Temporary Password: Address Not Verified, page 54 Intranet Screens: Decline or Fail External Verification In-Person, page 35, 44 Address Verified Electronically On-Phone, page 37, 46 Hand-In Temporary Password Letter, page 51	When customer receives security codes by email, the temporary password cannot be sent by email.
Revised the password requirements for better clarification.	Only clarified the password requirements, did not change them.	Internet Screens: Create Account, page 16 Change Expired Password, page 45 Forgot Password: Please Update Your Password (Grandfathered Account), page 49 Please Update Your Password (user already had second factor), page 58 Security Settings: Update Password, page 79
Multifactor Authentication Project - Executive Order #13681	Re-ordered the sections. Added the ability for customers to enable/disable second factors	Internet Screens: Security Settings: Standard Account with Multiple Registered Second Factors, page 60 Security Settings: Standard Account Only Cell Phone Registered, page 61 Security Settings: Standard Account Only Email Registered, page 63	Also added an indicator to Cell Phone Number and Email Address when registered as second factors.
Multifactor Authentication Project - Executive Order #13681	New messages to give further information to the customers about multifactor authentication processes and requirements.	Internet Screens: Forgot Password: Please Update Your Password (Grandfathered Account), page 57 “How can I stop receiving security codes by text?”, page 62 “How can I stop receiving security codes by Email?”, page 64 Security Settings: Add Extra Security Terms of Service (AES), page 70 Security Settings: Disable Extra Security, page 81 Security Settings: Disable Extra Security-Confirmation (DESCM), page 82 Security Settings: Cancel Extra Security-Confirmation (CESCC), page 83	Changed language to coincide with multifactor authentication updates.
Multifactor Authentication Project - Executive Order #13681	Added new screens as part of the multifactor authentication process.	Internet Screens: Email Temporary Password, page 55 Email Temporary Password: Confirmation, page 56 Security Settings: Enable Text Messaging, page 66 Security Settings: Enable Email, page 67 Security Settings: Disable Text Messaging, page 68 Security Settings: Disable Email, page 69 Security Settings: Update your Cell Phone Number, page 76 Security Settings: Update Email (Second Factor), page 78 Suspended Electronic Access 24 Hours User Not Banned (ERRRCIDT), page 93 Suspended Electronic Access 24 Hours User Banned (ERRRCIDT), page 94 Suspended Electronic Access User Not Banned (ERRRCIDP), page 95 Suspended Electronic Access User Banned (ERRRCIDP), page 96
Multifactor Authentication Project - Executive Order #13681	Changed language to coincide with multifactor authentication updates.	Internet Screens: Finish Setting Up Account Terms of Service (FATS), page 86 Security Feature FAQ, page 87 Privacy and Security Questions, page 88 How does this work?, page 90 Show Me How It Works (HSMHTW) Light Box, page 91 Intranet Screens: User Search Page, page 6	User Search Page – language changes to the links at the bottom of the screen.
Multifactor Authentication Project - Executive Order #13681	Added new information and/or buttons to the screens as part of the multifactor authentication process.	Intranet Screens: Account Summary – Standard (LOA2) In-Person – No 2nd Factor Registered, page 7 Account Summary – Standard (LOA2) On-Phone – No 2nd Factor Registered, page 8 Account Summary – Only Cell Phone Registered as Second Factor, page 9 Extra Security Account (LOA3) In-Person, page 10, 16, 22, 29 Standard (LOA2) On-Phone, page 11, 17, 23, 30 Extra Security Account (LOA3) On-Phone, page 12, 18, 25, 31 Extra Security Account (LOA3) On-Phone – Security Code Verification, page 13, 19 Extra Security Account (LOA3) On-Phone – Security Code Verified, page 14, 20, 27 Account Summary – Only Email Registered as Second Factor Standard (LOA2) In-Person, page 15 Standard Account (LOA2) Account Summary (LOA2) In-Person (Multiple Second Factors), page 21 Extra Security Account (LOA3) – On Phone – Second Factor Selection, page 26 Standard Account (LOA2) In-Person, page 28	Includes new section “Security Codes Sent by:” and new button for ‘Get Reset Code’. Includes Security Code Verification box on some screens. Email address and/or cell phone number is masked when chosen as second factor.
Multifactor Authentication Project - Executive Order #13681	Changed language on screen to inform customers about reset codes to change where they receive security codes.	Intranet Screens: Address Verification In-Person, page 32 Address Verified Electronically In-Person, page 33 Address Verification On-Phone, page 36 Address Not Verified Electronically On-Phone, page 39, 49 No to External Verification (LOA2 or LOA3) On Phone, page 40, 48 External Verification (No) On-Phone, page 41

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