Internet Requestors

Version Number	Date	Content Revisions	Page #	Revised by
(Draft)	11/04/2015	Initial Version		Beth Hanst
0.2 (Draft)	11/05/2015	Minor wording changes to Having Trouble containers on screens where user has added cell phone number immediately prior.		Beth Hanst
0.3 (Draft)	11/20/2015	Globally changed formatting of “my Social Security”. Globally masked first 6 digits of user’s cell phone number. On pages collecting address, removed link for user to add a street address line and removed square brackets from State/Territory label. Added bullet about SMS-enabled cell phone to Sign In and Create Account ToS. Fixed capitization of “Do” in footer on Sign In screen. On Verify Info page, remove “add another line” from Address input areas where it is not applicable. On all Provide Your Cell Phone Number screens, updated message in yellow container to emphasize that a cell phone number is required to access, rather than secure, your account. On Provide Your Cell Phone Number screens for existing accounts, added link to block access. Modified heading and text on the Do You have Your Upgrade Code Letter? screen to remove references to the user’s cell phone. Removed Having Trouble container from Enter Upgrade Code screen. Added sign-in happy path screens		Beth Hanst
0.4 (Draft)	12/02/2015	Added hyphen to “SMS-enabled” on Sign In (S1-P1, S2-P1, S2-P10, S3-P1, S4-P1, S4-P7, S5-P1, S6-P1, S7-P1) and Create Account (S1-P2, S2-P2, S2-P11, S3-P2, S4-P2, S4-P8, S5-P2, S6-P2, S7-P2, S7-P8) screens. Removed Previous buttons from Provide Cell Phone Number screens (S1-P6, S2-P6, S3-P3, S5-P3, S6-P5, S7-P3, S7-P9) and Update Password screens (S6-P7, S7-P11). Corrected steps on Entered Texted Security Code for grandfathered account when user has forgotten password (S6-P6, S7-P4, S7-P10). Updated language on Update Phone Number screen (S4-P4) to refer to cell phone update code letter consistently.		Beth Hanst
0.5 (Draft)	12/17/2015	Globally modified capitalization of container (gray box) titles, except on Reset Password Questions screen (which mirror production screen). Generally, the first word is capitalized, the follow words are not. Globally changed “email” to “E-mail”. Changed “SMS-enabled cell phone” to “cell phone that can receive text messages” on Sign In and Create Account Terms of Service screens. Removed “SMS” from Enter Texted Code screens. Removed “We use their fraud prevention services…theft.” on Create Account Terms of Service screen. Changed container heading from “Upgrade your security” to “Add extra security” on Verify Identity screen. Removed “For your protection,” from second sentence in yellow container on Provide Your Cell Phone Number screens. In What If??? Container on Provide Your Cell Phone Number screens, made slight wording changes and changed order of questions. When first 6 digits of cell phone number is masked, added a space before and after the hyphen, e.g. “(*) * - 1234. Affects Verify Cell Phone Number screen and Enter Security Code from Text Message screen. Globally revised references to “upgrading security level” to “adding extra security”, and “upgrade code letter” to “extra security letter”. Affects Add Extra Security screens. Removed steps on Add Extra Security screens. Globally revised “update cell phone number” to “change cell phone number”, and “update code” to “reset code”. Affects Change Cell Phone Number screen and related Confirmation of Letter screen. Modified capitalization of “your” in steps on Forgot Password screens to mirror production screens. Added FAQs screen. Removed screen S4-P9.		Beth Hanst
0.6 (Draft)	12/23/2015	Updated text for S1-P6 confirmation notification Added “I don’t have a phone number” to primary phone number box on S4-P4 Added page S4-P9 into scenario 4 Updated text for new requirements on S4-P9		Kirk Crawford
0.7 (Draft)	1/8/2016	Updated text for S1-P6 and S2-P6 notification. Removed screen S4-P3. Removed “I don’t have a phone number” link from primary phone number field on S4-P4. Corrected font of progress steps in Scenarios 6 and 7 (S6-P4, S6-P5, S6-P7, S7-P4, S7-P9, S7-P11). Removed FAQs screen, pending feedback from OCOMM and OEST.		Beth Hanst
0.8 (Draft)	1/11/2016	Added FAQs screen into package, reflecting language provided by OCOMM on 1/11/2016. Added my Social Security – Security Settings screens.		Beth Hanst
0.9 (Draft)	1/12/2016	Added explanatory language to page containing screen S4-P4. Changed the title of the page containing screen S4-P7. Corrected S4-P9, replacing “update” with “reset”. Also, added the word “code” to the container heading.		Beth Hanst
0.10 (Draft)	1/13/2016	Removed “Why?” link from Provide Cell Phone Number screens.		Beth Hanst
1.0 (Final)	2/22/2016	Per feedback received during AC review: Updated Security Feature FAQ screen Changed container title from “New Security Features” to “New Security Feature”. In first sentence, changed “my Social Security has…” to “The Social Security Administration has…” In second sentence, changed “This … my Social Security account…” to “This … personal my Social Security account…” Changed link on following screens from “… Security Features FAQ” to “… Security Feature FAQ” S1-P6 S2-P6 S3-P3 S5-P3 S6-P5 S7-P9 Updated “features” to “feature” on following screens S2-P14 S2-P15		Beth Hanst

Scenario 1: Create LOA2 Account

S1-P1 - Sign In

Shape4 Shape3

Changed “email” to “E-mail” on 12/17/2015.

Added 1^st bullet on 11/19/2015. Added hyphen to “SMS-enabled” on 12/02/2015.

Modified wording on 12/17/2015.

S1-P2 - Terms of Service

Shape5 Shape8 Shape7 Shape6

Added 1^st bullet on 11/19/2015. Added hyphen to “SMS-enabled” on 12/02/2015. Modified wording on 12/17/2015.

Corrected spacing on 12/17/2015.

Removed “We used their fraud prevention services…theft.” on 12/17/2015.

Changed “email” to “E-mail” on 12/17/2015.

S1-P3 - Verify Identity

Shape12 Shape10 Shape11 Shape9

Changed from Action Link to Help link on 12/17/2015.

Text change

Restored container heading to “Add extra security” on 12/17/2015.

Added Step 4

S1-P4 - Secure Identity

Shape13

Added Step 4

S1-P5 - Create Account

Shape14

Added Step 4

S1-P6 – Provide Cell Phone Number_Create Account

Shape15 Shape24 Shape21 Shape19 Shape23 Shape18 Shape22 Shape20 Shape17 Shape16

Added container

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

Changed wording

Revised wording on 1/7/2016.

Added Step 4

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

S1-P7 - Enter Texted Security Code

Shape27 Shape28 Shape26 Shape25

Removed “SMS” from 2^nd bullet on 12/17/2015.

Added 1^st bullet on 11/19/2015.

Added Step 4

Changed text

S1-P8 – Confirmation

Shape30 Shape29

Modified text in container

Modified confirmation message

Please see S1-P1 for description of changes.
Scenario 2: Create LOA3 Account

S2-P1 - Sign In

S2-P2 - Terms of Service

Shape32

Please see S1-P2 for description of changes.

S2-P3 - Verify Identity – User Chooses to Upgrade to LOA3

Shape36 Shape34 Shape33 Shape35

Text change

Restored container heading to “Add extra security” on 12/17/2015.

Changed “upgrade code” to lower case on 12/17/2015.

Added Step 4

S2-P4 - Secure Identity

Shape37

Added Step 4

S2-P5 - Create Account

Shape38

Added Step 4

S2-P6 – Provide Cell Phone Number – Create Account

Shape44 Shape45 Shape40 Shape43 Shape42 Shape41 Shape39

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Changed wording

Revised wording on 1/7/2016.

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

Added Step 4

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

Added container

S2-P7 - Enter Texted Security Code_Create Account

Shape51 Shape52 Shape50 Shape49

Removed “SMS” from 2^nd bullet on 12/17/2015.

Added 1^st bullet on 11/19/2015.

Added Step 4

Changed text

S2-P8 - Confirmation_Set Up New Account_With Upgrade Selected

Shape53

Modified confirmation message

S2-P10 - Second Sign In, After Receiving Upgrade Code Letter

Shape54

Please see S1-P1 for description of changes.

S2-P11 – Verify Cell Phone Number

New screen

Shape55 Shape58 Shape57 Shape56

Added screen on 11/19/2015.

Modified wording on 12/17/2015.

Added space before and after hyphen on 12/17/2015.

S2-P12 - Enter Texted Security Code_No Steps

Shape61 Shape60 Shape59

Removed “SMS” from 2^nd bullet on 12/17/2015.

Masked 1^st 6 digits of cell phone number on 11/19/2015. Added space before and after hyphen on 12/17/2015.

Changed text

S2-P13 - Do You Have Your Upgrade Code Letter?

Shape65 Shape64 Shape63 Shape62

Modified wording in radio button labels to use “extra security” on 12/17/2015.

Changed “upgrade code letter” to “extra security letter” on 12/17/2015.

Modified page heading on 12/17/2015.

Removed steps on 12/17/2015.

S2-P14 - Enter Upgrade Code

Shape70 Shape66 Shape69 Shape68 Shape67

Removed 2nd container on 11/19/2015.

Changed “features” to “feature” on 2/22/2016.

Modified wording to use “extra security features” on 12/17/2015.

Modified page heading on 12/17/2015.

Removed steps on 12/17/2015.

S2-P15 - Confirmation_Upgrade to LOA3

Shape72 Shape73 Shape71

Changed “features” to “feature” on 2/22/2016.

Modified confirmation message

Modified confirmation message to “… added your extra security features” on 12/17/2015.

Scenario 3: Collect Cell Phone Number (2^nd Factor) for Existing Account

S3-P1 - Sign In

Shape74

Please see S1-P1 for description of changes.

S3-P3 - Provide Cell Phone Number_Grandfathered Account_No Steps

Shape79 Shape76 Shape78 Shape77 Shape75

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Changed wording

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised 11/19/2015. Removed “For your protection,” on 12/17/2015.

Added text on 11/19/2015.

Added container

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

S3-P4 - Enter Texted Security Code_No Steps

Shape85 Shape84

Removed “SMS” from 2^nd bullet on 12/17/2015.

Changed text

S3-P5 – Confirmation – Set Up Account

Shape87 Shape86

Modified text in container

Modified confirmation message

Scenario 4: Update Cell Phone Number

S4-P1 - Sign In

Shape88

Please see S1-P1 for description of changes.

S4-P2 – Verify Cell Phone Number

Screen added on 11/19/2015.

Shape89

Please see S2-P11 for changes.

S4-P4 - Update Phone Number - Provide Info

This screen is displayed only if the user selects “No…” to the question “Is the number listed above correct?” on screen S4-P2, thereby indicating that they need to change their cell phone number in SSA’s records.

Shape93 Shape92 Shape94 Shape91 Shape90

Removed “I don’t have a phone number” link on 1/7/2016.

Modified to use “change”, rather than “update”, and “reset code”, rather than “update code” on 12/17/2015.

Modified question to refer specifically to cell phone on 12/02/2015. Modified to reference cell phone number on 12/17/2015.

Added paragraph on 11/19/2015. Modified paragraph to refer to updating a cell phone consistently on 12/02/2015.

Modified page title on 12/17/2015.

S4-P5 - Confirmation of Letter

Shape95

Changed “update code” to “reset code” on 12/17/2015.

S4-P7 - Sign In After Receiving Cell Phone Reset Code Letter

Shape96

Please see S1-P1 for description of changes.

S4-P9 – Do you have your cell phone reset letter?

Shape99 Shape98 Shape97

Updated language on 1/12/2016.

“Enter your cell phone reset code” section is hidden until the user selects “Yes, let’s begin.”

S4-P10 - Provide New Cell Phone Number

Shape100 Shape101

Modified text. Revised “Update” to “Change” on 12/17/2015.

Removed warning message.

S4-P11 - Enter Texted Security Code_No Steps

Shape103 Shape102

Removed “SMS” from 2^nd bullet on 12/17/2015.

Changed text

S4-P12 - Confirmation_New Cell Phone Number

Shape104

Changed wording in 1^st sentence on 11/19/2015.

Scenario 5: Update Cell Phone Number on Account with Expired Password

S5-P1 - Sign In

Shape105

Please see S1-P1 for description of changes.

S5-P3- Provide Cell Phone Number_Grandfathered Account_No Steps

Shape107 Shape114 Shape113 Shape111 Shape108 Shape109 Shape112 Shape110 Shape106

Changed “Security Features FAQ” to Security Feature FAQ” on 2/22/2016.

Added container

Added text on 11/19/2015.

Removed “Why?” link on 1/13/2016.

Removed Previous button on 12/02/2015.

Changed wording

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised 11/19/2015. Removed “For your protection,” on 12/17/2015.

S5-P4 - Enter Texted Security Code_Phone Added Immediately Prior

Shape116 Shape115

Removed “SMS” from 2^nd bullet on 12/17/2015.

Changed text

S5-P5 - Expired Password

No changes in this release.

S5-P6 - Confirmation of Password Change

Shape117

Modified confirmation message

Scenario 6: Update Cell Phone Number on Account, User Has Forgotten Password, Uses Reset Questions

S6-P1 - Sign In

Shape118

Please see S1-P1 for description of changes.

S6-P3 - Forgot Password_Grandfathered User_ Verify Identity

Shape120 Shape119

Corrected capitalization of “your” on Step 2 on 12/02/2015.

Added Step 3.

S6-P4 - Forgot Password_Grandfathered User_Provide Answers

Shape122 Shape121

Modified font on Step 1 on 1/8/2016.

Added Step 3

S6-P5 - Provide Cell Phone Number_ Grandfathered User_ Forgot Password

Shape123

Modified font on Steps 1 and 2 on 1/8/2016.

Shape127 Shape130 Shape132 Shape131 Shape129 Shape126 Shape125 Shape128 Shape124

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

Added text on 11/19/2015.

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/17/15.

Changed wording

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

Changed wording

Added Step 3

S6-P6 - Enter Texted Security Code_Grandfathered User_Forgot Password

Shape134 Shape133

Removed “SMS” from 2^nd bullet on 12/17/2015.

Corrected steps on 12/02/2015. Changed capitalization of “your” on 12/17/2015.

S6-P7 - Update Password_Grandfathered User

Shape136 Shape137 Shape138 Shape135

Modified font on Steps 1, 2, and 3 on 1/8/2016.

Added Step 3

Removed Previous button on 12/02/2015.

Changed capitalization of “your” on 12/17/2015.

S6-P8 - Confirmation of Password Change

Shape139

Modified confirmation message

Scenario 7: Update Cell Phone Number on Account, User Has Forgotten Password and Reset Question Answers

S7-P1 Sign In

Shape140

Please see S1-P1 for description of changes.

S7-P3 - Forgot Password_Grandfathered User_ Verify Identity

Shape142 Shape141

Corrected capitalization of “your” on Step 2 on 12/02/2015.

Added Step 3

S7-P4 - Forgot Password_Grandfathered User_Provide Answers

Shape144 Shape145 Shape143

Modified font on Step 1 on 1/8/2016.

Added Step 3

Removed Previous button on 12/02/2015.

S7-P5 - Forgot Password - Send Temporary Password

No changes in this release.

S7-P6 - Email Confirmation

No changes in this release.

S7-P9 - Provide Cell Phone Number_ Grandfathered User_ Forgot Password

Shape146

Modified font on Steps 1 and 2 on 1/8/2016.

Shape148 Shape151 Shape150 Shape149 Shape152 Shape153 Shape147

Changed “Security Features FAQ” to “Security Feature FAQ” on 2/22/2016.

Added container

Changed wording

Added Step 3

Added warning notice. Revised on 11/19/2015. Removed “For your protection,” on 12/17/2015.

Changed wording

Changed “own” to “have”, “cannot” to “can’t” and reordered questions on 12/16/15.

Shape154 Shape156 Shape155

Added text on 11/19/2015.

Removed Previous button on 12/02/2015.

Removed “Why?” link on 1/13/2016.

S7-P10 - Enter Texted Security Code_Grandfathered User_Forgot Password

Shape158 Shape157

Removed “SMS” from 2^nd bullet on 12/17/2015.

Corrected steps on 12/02/2015. Changed capitalization of “your” on 12/17/2015.

S7-P11 - Update Password_Grandfathered User

Shape160 Shape161 Shape162 Shape159

Updated font on Steps 1, 2, and 3 on 1/8/2016.

Added Step 3

Removed Previous button on 12/02/2015.

Corrected capitalization on Step 2 on 12/17/2015.

S7-P12 - Confirmation of Password Change

Shape163

Modified confirmation message

Scenario 8: Login Happy Path (All Users)

S8-P1 Sign In

Shape164

Please see S1-P1 for description of changes.

S8-P2 Verify Cell Phone Number

Shape165

Please see S2-P11 for changes.

S8-P3 Enter Texted Security Code

S8-P4 my Social Security Terms of Service

Security Feature FAQ

Shape166

On 2/22/2016:

Changed container title from “New Security Features” to “New Security Feature”.
Changed first sentence from “my Social Security has…” to “The Social Security Administration has…”
Changed second sentence from “This … my Social Security account…” to “This … personal my Social Security account…”

my Social Security - Security Settings

Standard Account

Enhanced (Pending) Account

Enhanced Account

OSES/DePPO/USSB/UXG DRAFT February 22, 2016

File Type	application/vnd.openxmlformats-officedocument.wordprocessingml.document
Author	Fujitsu
File Modified	0000-00-00
File Created	2021-01-24

Internet Requestors

SSA's Public Credentialing and Authentication Process

Final MFA Public Screen Package_by Scenario