Internet Requestors

Screen Changes for July 2016 Release of Multifactor Authentication to MySSA

Reason for Change	Required Change	Screens with Changes & Page Number in Package	Comments
Multifactor Authentication Project - Executive Order #13681	Added bullet for new second factor requirement needed to register for an account.	Internet Screens: Sign In, page 1 Terms of Service, page 2 Intranet Screens: User Search, page 5
Incorrect language previously used.	Removed fraud language in reference to the Identity Services Provider.	Internet Screens: Terms of Service, page 2 Intranet Screens: Cannot Verify Address Internal (LOA3) YN NN, page 25 Cannot Verify Address Internal (LOA3), page 35 Cannot Verify Address Internally, page 41 Cannot Verify Address Internally, page 42
Multifactor Authentication Project - Executive Order #13681	Added Step4 ‘Secure Your Account’ to include cell phone as the two-step authentication piece of registration.	Internet Screens: Verify Identity, page 3 Secure Identity, page 4 Create Account, page 5 Provide Cell Phone Number _ Create Account, page 6 Enter Texted Security Code, page 8 Verify Identity – User Chooses to Upgrade to LOA3, page 12	Page 8 – also added bullet in the ‘Having trouble?’ box. Page 12 – text change to the ‘Add extra security’ box.
Multifactor Authentication Project - Executive Order #13681	Changed ‘I don’t have a phone number’ link to a Help link.	Internet Screens: Verify Identity, page 3
Multifactor Authentication Project - Executive Order #13681	Gives customer information if they do not have a cell phone, etc.	Internet Screens: Security Features FAQ, page 7 (full screen shot is on page 62)	Launched in a new window by clicking ‘Find these answers and more…’ link in the ‘What If’ container.
Multifactor Authentication Project - Executive Order #13681	To explain that the cell phone is now required as part of registration for an account.	Internet Screens: Provide Cell Phone Number _ Create Account, page 6 Provide Cell Phone Number _ Grandfathered User _ Forgot Password, page 45	Changed heading on screen, added warning notice, changed wording in box at bottom, & added container. Previous button also removed.
Multifactor Authentication Project - Executive Order #13681	Text change to coincide with requirements for multifactor authentication project.	Internet Screens: Verify Identity, page 3 Enter Texted Security Code, page 8 Enter Texted Security Code _ No Steps, page 20 Provide New Cell Phone Number, page 34 Intranet Screens: Remove Extra Security: Confirmation (LOA3), page 29	Page 20 – masked first 6 digits of cell phone number. Page 34 – also removed warning message
Multifactor Authentication Project - Executive Order #13681	Modified confirmation message and modified text in container.	Internet Screens: Confirmation, page 9 Confirmation – Set Up Account, page 27	To explain that two steps are now required for each log in attempt.
Multifactor Authentication Project - Executive Order #13681	New screen required.	Internet Screens: Verify Cell Phone Number, page 19
Multifactor Authentication Project - Executive Order #13681	Modified confirmation message.	Internet Screens: Confirmation _ Set Up New Account _ With Upgrade Selected, page 17 Confirmation_Upgrade to LOA3, page 23 Confirmation _ New Cell Phone Number, page 36 Confirmation of Password Change, page 41	To explain that two steps are now required for each log in attempt.
Multifactor Authentication Project - Executive Order #13681	Modified steps in account upgrade process.	Internet Screens: Do You Have Your Upgrade Code Letter, page 21 Enter Upgrade Code, page 22	Page 22 – removed second container.
Multifactor Authentication Project - Executive Order #13681	Added paragraph to refer to updating cell phone consistently, and modified question to refer specifically to cell phone.	Internet Screens: Update Phone Number – Provide Info, page 30	Modified wording to ‘reset code’ rather than ‘update code’. Removed ‘I don’t have a phone number’ link.
Multifactor Authentication Project - Executive Order #13681	Modified wording to ‘reset code’ rather than ‘update code’	Internet Screens: Confirmation of Letter, page 31 Intranet Screens: Update Code Print Confirmation (LOA2), page 12 Verify Address Verification Confirm YY NY, page 16	Page 12, 16 – modified wording and made ‘reprint’ button as the primary.
Multifactor Authentication Project - Executive Order #13681	To allow users with accounts prior to project release to ‘grandfather’ in.	Internet Screens: Provide Cell Phone Number _ Grandfathered Account _ No Steps, page 38	Page 38 - changed wording, added a warning notice, added container, added text to the ‘What if…’ box, and removed the previous button.
Multifactor Authentication Project - Executive Order #13681	Added step 3 ‘Add Cell Phone Number’	Internet Screens: Forgot Password _ Grandfathered User _ Verify Identity, page 43 Forgot Password _ Grandfathered User _ Provide Answers, page 44 Provide Cell Phone Number _ Grandfathered User _ Forgot Password, page 45 Enter Texted Security Code _ Grandfathered User _ Forgot Password, page 46 Update Password _ Grandfathered User, page 47	Page 45 - changed wording, added a warning notice, added container, and added text to the ‘What if…’ box. Page 45, 47 - removed the previous button.
Multifactor Authentication Project - Executive Order #13681	Added ‘change pending’ for a person with a pending cell phone number change. Added ‘change cell phone number’ button.	Intranet Screens: Account Summary (LOA2)_InPerson (Change Pending), page 7 Account Summary (LOA2)_OnPhone (Change Pending), page 9
Multifactor Authentication Project - Executive Order #13681	Added ‘cell phone is not registered’ for a person with no cell phone registered.	Intranet Screens: Account Summary (LOA2)_InPerson (Not Registered), page 8 Account Summary (LOA2)_OnPhone (Change Pending), page 10
Multifactor Authentication Project - Executive Order #13681	Screen now asks the CR to enter the address for verification instead of displaying it.	Intranet Screens: Verify Address Verification (LOA3), page 15
Updated language	Text added about going to the local SSA office.	Intranet Screens: Fail External Verification (LOA2 & LOA3), page 26
Modified language for consistency.	Changed wording from ‘update’ to ‘change’.	Intranet Screens: Update Code Print Confirmation (LOA2), page 12 Verify Address Verification Confirm YY NY, page 16 Decline or Fail External Verification (LOA3), page 18 Verify Address Verification (LOA2 & LOA3), page 23 Fail External Verification (LOA2 & LOA3), page 26 No to External Verification (LOA2 & LOA3), page 27
Modified language for consistency.	Removed language ‘If you recently moved…’	Intranet Screens: No to External Verification (LOA2 & LOA3), page 27 Fail External Verification (LOA3), page 36 No to External Verification (LOA3), page 37
Modified language for consistency.	Text change to coincide with requirements for multifactor authentication project.	Intranet Screens: Add Extra Security Immediately After Creating Account, page 39 Add Extra Security to Existing Account, page 40

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