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pdfOFAM’s Grants Management Customer Survey
1. OFAM’s 2012 Grants Management Customer Survey
Form Approved
OMB No. 09150212
Exp. Date 8/31/2012
The Health Resources and Services Administration’s (HRSA) Office of Federal Assistance Management (OFAM) is
conducting this survey to assess the overall performance of our grants management function. We need your input to
assess how we are doing in providing grants management services to applicants and recipients.
OFAM consists of four Divisions: The Division of Financial Integrity (DFI), the Division of Grants Management Operations
(DGMO), the Division of Grants Policy (DGP), and the Division of Independent Review (DIR). OFAM’s Associate
Administrator reports directly to the HRSA Administrator and serves as the Chief Grants Management Officer (CGMO) for
HRSA.
This survey is being sent to HRSA’s grant recipient organizations. Survey participants include Grants Administrators,
Business Officers, Project Directors, and Principal Investigators. You were selected to participate because of your
involvement in the business management, and or administration of one or more grant projects funded by HRSA.
Please answer this survey based on your experience with the performance of OFAM during the past 12 to 18 months. If
you wish, you may use the “Comments” section to further elaborate on any answer. Answer the questions only in the
context of discretionary grants and cooperative agreements.
Your response will have no impact on eligibility for, or receipt of, future services or funding.
Your cooperation is greatly appreciated and will assist OFAM in assessing the overall performance of its grants
management function, thus enabling us to ensure that we are providing effective customer service and identifying any
areas needing improvement for the future.
******************************************************************************************************************************************************
Public Burden Statement: An agency may not conduct or sponsor, and a person is not required to respond to, a
collection of information unless it displays a currently valid OMB control number. The OMB control number for this project
is 09150212. Public reporting burden for this collection of information is estimated to average 6 minutes per response,
including the time for reviewing instructions, searching existing data sources, and completing and reviewing the collection
of information. Send comments regarding this burden estimate or any other aspect of this collection of information,
including suggestions for reducing this burden, to: HRSA Reports Clearance Officer, 5600 Fishers Lane, Room 1029,
Rockville, MD 20857.
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OFAM’s Grants Management Customer Survey
2. OFAM's Grants Management Customer Survey
Form Approved
OMB No. 09150212
Exp. Date 8/31/2012
*1. To what extent are you satisfied or dissatisfied with the overall performance of
HRSA’s Grants Management Office, OFAM?
j Very Satisfied
k
l
m
n
j Satisfied
k
l
m
n
j Somewhat Satisfied and Somewhat Dissatisfied
k
l
m
n
j Dissatisfied
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m
n
j Very Dissatisfied
k
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n
j Not Applicable
k
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m
n
Comments:
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*2. To what extent do you agree or disagree that HRSA’s Grants Management Office
OFAM, provides customer service/cooperation in the following areas?
Responds promptly to
Sometimes
Sometimes
Agree
Disagree
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Strongly Agree
Agree
j
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n
Disagree
Strongly
Disagree
Not Applicable
inquiries (by telephone, e
mail)
Provides consistent and
accurate advice and
assistance
Treats you courteously and
professionally
Comments:
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OFAM’s Grants Management Customer Survey
*3. To what extent do you agree or disagree with the following statements regarding
OFAM’s role in grants management policies and procedures?
Grants management policies
Sometimes
Sometimes
Agree
Disagree
j
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n
j
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Strongly Agree
Agree
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Disagree
Strongly
Disagree
Not Applicable
and procedures are made
readily available to grant
applicants and recipients
(e.g., Grant Making Process)
Technical Assistance (TA) to
Applicants and Grantees is
readily available and helpful
Grants management/policy
staff assist applicants and
recipients in the
interpretation of grants
management policies and
procedures
OFAM uses effective tools
(e.g., automation, internet) to
make the grants process
easier
Comments:
5
6
4. To what extent do you agree or disagree that OFAM ensures that the application
process employs uptodate technology to make the application process easy and
efficient?
j Strongly Agree
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n
j Agree
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n
j Sometimes Agree
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j Sometimes Disagree
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j Disagree
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j Strongly Disagree
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j Not Applicable
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n
Comments:
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OFAM’s Grants Management Customer Survey
*5. To what extent do you agree or disagree with the following statements about OFAM's
performance in the application evaluation feedback process?
OFAM provides timely
Sometimes
Sometimes
Agree
Disagree
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Strongly Agree
Agree
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Disagree
Strongly
Disagree
Not Applicable
feedback to grant applicants
on the results of the
application evaluation
process
OFAM provides clear
rationale for nonselection to
applicants not selected for an
award (Note: If your
applications have always
been funded, please select
“Not Applicable”)
Comments:
5
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*6. To what extent do you agree or disagree that HRSA’s Grants Management Office
OFAM explains to applicants what changes to their application are required (e.g., to reflect
review committee decisions or to comply with cost principles) and invites their input?
(Note: If you have not had to make any changes, please select Not Applicable)
j Strongly Agree
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n
j Agree
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n
j Sometimes Agree
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j Sometimes Disagree
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j Disagree
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j Strongly Disagree
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j Not Applicable
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n
Comments:
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OFAM’s Grants Management Customer Survey
*7. To what extent do you agree or disagree with the following statements about the
performance of HRSA’s Grants Management Office OFAM in the award function?
OFAM issues award
Sometimes
Sometimes
Agree
Disagree
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Strongly Agree
Agree
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Disagree
Strongly
Disagree
Not Applicable
documentation with the
information necessary for
managing the grant,
including clear terms and
conditions
OFAM issues awards in a
timely manner (in
accordance with the
timeframes, if any, specified
in the program
announcement, and in
advance of the grant project
start date)
Comments:
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*8. To what extent do you agree or disagree that OFAM communicates its emphasis on
conducting a fair and equitable grant award process to applicants and grantees?
j Strongly Agree
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j Agree
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j Sometimes Agree
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j Sometimes Disagree
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j Disagree
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j Strongly Disagree
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j Not Applicable
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n
Comments:
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OFAM’s Grants Management Customer Survey
*9. To what extent do you agree or disagree that OFAM provides timely notices to
grantees if financial reports are late, if problems or issues are detected, and if corrective
actions are needed?
j Strongly Agree
k
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n
j Agree
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n
j Sometimes Agree
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j Sometimes Disagree
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j Disagree
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j Strongly Disagree
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j Not Applicable
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n
Comments:
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*10. To what extent do you agree or disagree that HRSA’s Grants Management Office
OFAM performs the following aspects of postaward administration well?
Responds to requests for prior
Sometimes
Sometimes
Agree
Disagree
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Strongly Agree
Agree
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Disagree
Strongly
Disagree
Not Applicable
approval in a timely manner,
providing needed
information
Closes out grants in a timely
manner
Comments:
5
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OFAM’s Grants Management Customer Survey
*11. To what extent do you agree or disagree with the following statements regarding
OFAM’s technical assistance?
Sometimes
Sometimes
Agree
Disagree
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Strongly Agree
Agree
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OFAM provides clear,
Disagree
Strongly
Disagree
Not Applicable
accurate, and helpful
technical assistance
OFAM provides timely
technical assistance
Comments:
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*12. If you could make improvements in the grants management process, which of the
following would you select? (Select only three (3) answers)
c 1. Improved Use of Technology
d
e
f
g
c 2. Improved Communications with OFAM
d
e
f
g
c 3. Better Trained Grants Management Staff
d
e
f
g
c 4. More Responsive Grants Management Staff
d
e
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g
c 5. More Reasonable Timeframes
d
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g
c 6. Simpler Processes
d
e
f
g
c 7. Increased Clarity of Instructions and Guidance
d
e
f
g
c 8. Fairer Processes for Awarding Grants
d
e
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g
Other (please specify):
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OFAM’s Grants Management Customer Survey
*13. Which of the following best describes your organization?
j State government
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n
j Local government (city, town, county)
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n
j Indian tribal government
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j Educational institution
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j Hospital
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j Nonprofit organization
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n
j Large forprofit organization
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j Small forprofit organization (small business)
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j Other please specify
k
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n
Comments:
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*14. Which of the following titles best represents your current position?
j Grants Administrator
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j Business Officer
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j Project Director
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j Principal Investigator
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j Other please specify
k
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n
Comments:
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*15. Approximately how many competing applications have you or your organization
submitted to HRSA for funding over the past 3 calendar years.
j One
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j Two
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j Three
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j Four
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j Five
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j More than five
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OFAM’s Grants Management Customer Survey
*16. Of the competing applications you or your organization submitted to HRSA over the
past 3 calendar years, how many were actually funded?
j All
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n
j Some
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j None
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n
*17. Approximately how many applications/progress reports for noncompeting
continuations have you or your organization submitted to HRSA over the past 3 calendar
years?
j One
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n
j Two
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n
j Three
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n
j Four
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j Five
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j More than five
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j None
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n
Comments:
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Page 9
| File Type | application/pdf |
| File Modified | 2012-05-22 |
| File Created | 2012-05-22 |