Form 998 2016 998 IRS Online Account Survey FINAL 12-2-16

---

Overview

Welcome and Thank You Text
Model Qsts
Current CQs

---

Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting your IRS Online Account and taking the time to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you! Your response will be used to help make Online Account better for taxpayers.
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

---

Sheet 2: Model Qsts

Model Name IRS Online Account
Model ID
Partitioned: No
Date 11-16-16
	Label	Satisfaction Questions
	Satisfaction - Overall	What is your overall satisfaction with the IRS Online Account application? (1=Very Dissatisfied, 10=Very Satisfied)
	Satisfaction - Expectations	How well does the IRS Online Account application meet your expectations? (1=Falls Short, 10=Exceeds)
	Satisfaction - Ideal	How does the IRS Online application compare to your idea of an ideal website application? (1=Not Very Close, 10=Very Close)

---

Sheet 3: Current CQs

Model Name IRS Online Account			Red & Strike-Through: Delete
Model ID			Underlined & Italicized: Re-order
Partitioned No			Pink: Addition
Date 11-16-16			Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		Overall, how was your Online Account experience?	Positive		Y	Radio button, one-up vertical		Experience
			Negative
		Tell us what we got right:	I could pay my taxes		Y	Checkbox, one-up vertical		Got Right
			The breakdown of what I owe was easy to understand
			Showing when I need to pay
			It was fast and easy to use
			The app was well organized
			The information was clear and concise
		Tell us what could be better:	Inclusion of educational content		Y	Checkbox, one-up vertical		Be Better
			Online communication with IRS (i.e. chat, email, form)
			The sign-in process
			The payment process
			The level of detail of the information
			The organization of information
		Do you currently have a balance due in your Online Account?	Yes		Y	Radio button, one-up vertical		Balance
			No
		Please use this area to include additional comments and suggestions to help improve the Online Account application.			Y	Text area, no char limit		Improve