| Model Instance Name: |
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| NIAMS Survey |
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| MID: |
pNdwFkVhhx9dMQUowQBVVw== |
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| Date: |
8/8//2008 |
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| NIAMS Survey MODEL QUESTION LIST |
| Model questions utilize the ACSI methodology to determine scores and impacts |
|
ELEMENTS (drivers of satisfaction) |
|
CUSTOMER SATISFACTION |
|
FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
|
Satisfaction (1=Poor, 10=Excellent) |
|
Likelihood to Return (1=Not Very Likely, 10=Very Likely) |
| 1 |
Please rate the accuracy of information on this site. |
23 |
What is your overall satisfaction with this site? |
26 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
24 |
How well does this site meet your expectations? |
|
Recommend (1=Not Very Likely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
25 |
How does this site compare to your idea of an ideal website? |
27 |
How likely are you to recommend this site to someone else? |
|
Functionality (1=Poor, 10=Excellent, Don't Know) |
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Primary Resource (1=Not Very Likely, 10=Very Likely) |
| 4 |
Please rate the usefulness of the services provided on this site. |
|
|
28 |
How likely are you to use this site as your primary resource for obtaining information from this organization? |
| 5 |
Please rate the convenience of the services on this site. |
|
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| 6 |
Please rate the ability to accomplish what you wanted to on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 7 |
Please rate the ease of reading this site. |
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| 8 |
Please rate the clarity of site organization. |
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| 9 |
Please rate the clean layout of this site. |
|
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Please rate the degree to which the number of steps it took to get where you want is acceptable. |
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| 11 |
Please rate the ability to find the information you want on this site. |
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| 12 |
Please rate the clarity of site map/directory. |
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| 13 |
Please rate the ease of navigation on this site. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Please rate the speed of loading the page on this site. |
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| 15 |
Please rate the consistency of speed on this site. |
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| 16 |
Please rate the reliability of site performance on this site. |
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Search (1=Poor, 10=Excellent, Don't Know) |
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| 23 |
Please rate the usefulness of search results on this site. |
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| 24 |
Please rate how this site provides comprehensive search results. |
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| 25 |
Please rate the organization of search results for this site. |
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| 26 |
Please rate how the search feature helps you to narrow the results to find the information you want. |
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| Model Instance Name: |
|
|
red & strike-through: DELETE |
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| NIAMS Survey |
|
|
underlined & italicized: RE-ORDER |
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| MID: pNdwFkVhhx9dMQUowQBVVw== |
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|
pink: ADDITION |
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| Date: |
3/1/2008 |
blue + -->: REWORDING |
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| NIAMS Survey CUSTOM QUESTION LIST |
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| QID |
Skip Logic Label / question order |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit.
CQ Label |
|
|
|
| 6139 |
|
How frequently do you visit this website? |
First time |
|
Radio button, one-up vertical |
Single |
Y |
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|
More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
|
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| 6143 |
|
Which of the following best describes your role in coming to the website today? |
General public |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Patient |
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Family member of a patient |
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Scientist/Researcher |
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Student |
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Teacher |
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Health professional/primary care |
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Government staff/ policy professional |
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Non-Profit/ Professional organization staff |
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Insurance services/ health system infrastructure staff |
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Other |
F |
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| ACQCol0010235 |
F |
What other role describes you? |
|
|
Text field, <100 char |
Open |
N |
Skip Logic Group |
Other_Role |
|
|
|
| 6140 |
|
Which of the following best describes what you are looking for visiting the website today? |
Arthritis/rheumatic diseases |
|
Radio button, one-up vertical |
Single |
Y |
|
|
|
|
|
|
|
|
Bone health and/or diseases |
|
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|
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Skin diseases |
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Muscle injury and/or diseases |
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Patient research registries |
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Grant information |
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Contracts information |
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NIAMS laboratories |
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Clinical trials/studies with patients |
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Researcher resources |
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News and events |
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Employment opportunities |
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Information about NIAMS |
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Links to other organizations |
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Information in Spanish |
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Other |
B |
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| 6141 |
B |
What other information were you looking for today? |
|
|
Text field, <100 char |
Open |
N |
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| 51948 |
|
Were you able to find what you were looking for? |
Yes |
|
Dropdown (Select-one) |
Single |
Y |
|
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No |
A |
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Still looking |
|
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| 6142 |
A |
What information could you not find? |
|
|
Text field, <100 char |
Open |
N |
|
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|
|
| JDV00081 |
|
How do you plan to use the information you find on this site today? |
To share and discuss with my health care provider |
|
Radio button, one-up vertical |
Single |
Y |
|
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|
|
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|
|
To address personal health issues |
|
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To aid others who have health concerns |
|
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|
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To pursue a career as a medical researcher |
|
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|
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To support new or current research projects |
|
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|
To explore or support business opportunities in the field of biomedical research |
|
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|
|
To explore what you have to offer (just browsing) |
|
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Physicians & other health care providers - improved understanding of basic research concepts and findings for my own clinical research |
|
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Physicians & other health care providers - improved understanding of clinical research findings for my patient practice |
|
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Other |
|
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| 6144 |
|
How could we improve our information to best meet your needs? |
|
|
Text area, no char limit |
Single |
N |
|
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|
| HAR0063371 |
|
Which of the following best describes your age range (years of age)? |
Under 12 |
|
Radio button, one-up vertical |
Single |
N |
|
Age |
|
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12-17 |
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18-25 |
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26-35 |
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36-45 |
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46-55 |
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56-65 |
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Over 65 |
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Prefer not to respond |
|
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|
|
| Model Instance Name: |
|
|
red & strike-through: DELETE |
|
|
|
|
|
|
|
|
|
| NIAMS Survey |
|
|
underlined & italicized: RE-ORDER |
|
|
|
|
|
|
|
|
|
| MID: pNdwFkVhhx9dMQUowQBVVw== |
|
|
pink: ADDITION |
|
|
|
|
|
|
|
|
|
| Date: |
3/1/2008 |
blue + -->: REWORDING |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| NIAMS Survey CUSTOM QUESTION LIST |
|
|
|
| QID |
Skip Logic Label / question order |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit.
CQ Label |
|
|
|
| 6139 |
|
How frequently do you visit this website? |
First time |
|
Radio button, one-up vertical |
Single |
Y |
|
|
|
|
|
|
|
|
More than once a day |
|
|
|
|
|
|
|
|
|
|
|
|
Daily |
|
|
|
|
|
|
|
|
|
|
|
|
About once a week |
|
|
|
|
|
|
|
|
|
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|
|
About once a month |
|
|
|
|
|
|
|
|
|
|
|
|
Every 6 months or less |
|
|
|
|
|
|
|
|
|
| 6143 |
|
Which of the following best describes your role in coming to the website today? |
General public |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
|
|
|
|
|
|
|
Representative from voluntary organization |
|
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|
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|
|
Representative from professional organization |
|
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Patient |
|
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|
Randomize |
|
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|
Family member of a patient |
|
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|
Scientist/Researcher |
|
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Student |
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Teacher |
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Retired |
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Health professional/primary care |
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Media |
|
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Government staff/ policy professional |
|
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|
Non-Profit/ Professional organization staff |
|
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|
Insurance services/ health system infrastructure staff |
|
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|
|
Other |
F |
|
|
|
Anchor Answer Choice |
|
|
|
|
| ACQCol0010235 |
F |
What other role describes you? |
|
|
Text field, <100 char |
Open |
N |
Skip Logic Group |
Other_Role |
|
|
|
| 6140 |
|
Which of the following best describes what you are looking for visiting the website today? |
Health related information |
A |
Radio button, one-up vertical |
Single |
Y |
|
|
|
|
|
|
|
|
Arthritis/rheumatic diseases |
|
|
|
|
|
|
|
|
|
|
|
|
Bone health and/or diseases |
|
|
|
|
|
|
|
|
|
|
|
|
Skin diseases |
|
|
|
|
|
|
|
|
|
|
|
|
Muscle injury and/or diseases |
|
|
|
|
|
|
|
|
|
|
|
|
Patient research registries |
|
|
|
|
|
|
|
|
|
|
|
|
Grant information |
|
|
|
|
|
|
|
|
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|
|
|
Contracts information |
|
|
|
|
|
|
|
|
|
|
|
|
NIAMS laboratories |
|
|
|
|
|
|
|
|
|
|
|
|
Clinical trials/studies with patients |
|
|
|
|
|
|
|
|
|
|
|
|
Researcher resources |
|
|
|
|
|
|
|
|
|
|
|
|
News and events |
|
|
|
|
|
|
|
|
|
|
|
|
Employment opportunities |
|
|
|
|
|
|
|
|
|
|
|
|
Information about NIAMS |
|
|
|
|
|
|
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|
Links to other organizations |
|
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|
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|
|
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|
|
Information in Spanish |
|
|
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|
|
|
|
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|
|
Other |
B |
|
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|
|
|
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|
| 6141 |
B |
What other information were you looking for today? |
|
|
Text field, <100 char |
Open |
N |
|
|
|
|
|
ACQOsl0002004 |
A |
What type of health related information were you primarily looking for today? |
Arthritis/rheumatic diseases |
|
Radio button, one-up vertical |
Single |
Y |
|
|
|
|
|
|
|
|
Bone health and/or diseases |
|
|
|
|
|
|
|
|
|
|
|
|
Skin diseases |
|
|
|
|
|
|
|
|
|
|
|
|
Muscle injury and/or diseases |
|
|
|
|
|
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|
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|
|
Other |
C |
|
|
|
|
|
|
|
|
ACQOsl0002005 |
C |
What other type of health related information were you looking for? |
|
|
Text field, <100 char |
Open |
N |
|
|
|
|
|
| 51948 |
|
Did you find what you were looking for? Were you able to find what you were looking for? |
Yes |
|
Dropdown (Select-one) |
Single |
Y |
|
|
|
|
|
|
|
|
No |
A |
|
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|
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|
|
Still looking |
|
|
|
|
|
|
|
|
|
| 6142 |
A |
What information could you not find? |
|
|
Text field, <100 char |
Open |
N |
|
|
|
|
|
| JDV00081 |
|
How do you plan to use the information you find on this site today? |
To share and discuss with my health care provider |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
|
|
|
|
|
|
|
To address personal health issues |
|
|
|
|
|
|
|
|
|
|
|
|
To aid others who have health concerns |
|
|
|
|
|
|
|
|
|
|
|
|
To pursue a career as a medical researcher |
|
|
|
|
|
|
|
|
|
|
|
|
To support new or current research projects |
|
|
|
|
|
|
|
|
|
|
|
|
To explore or support business opportunities in the field of biomedical research |
|
|
|
|
|
|
|
|
|
|
|
|
To explore what you have to offer (just browsing) |
|
|
|
|
|
|
|
|
|
|
|
|
Physicians & other health care providers - improved understanding of basic research concepts and findings for my own clinical research |
|
|
|
|
|
|
|
|
|
|
|
|
Physicians & other health care providers - improved understanding of clinical research findings for my patient practice |
|
|
|
|
|
|
|
|
|
|
|
|
Other |
Z |
|
|
|
|
|
|
|
|
ACQCol0010236 |
Z |
How else do you plan to use the information you found on the site? |
|
|
Text area, no char limit |
Single |
N |
Skip Logic Group |
Other_Use Info |
|
|
|
51949 |
|
How did you look for the information today? |
I used the search function |
|
Radio button, one-up vertical |
Single |
Y |
|
|
|
|
|
|
|
|
I used links from the Home Page |
|
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|
I navigated using the top and left side navigation bars |
|
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|
I got to the page through a link of another site |
|
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|
I had a bookmark on the page I wanted |
|
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|
|
I was browsing |
|
|
|
|
|
|
|
|
|
SAC6668 |
|
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required) |
Message or recommendation from a friend on a social network |
|
Drop down, select one |
Single |
Y |
Rank Group |
SV - Rank 1 |
|
|
|
|
|
|
Video I saw on YouTube |
|
|
|
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|
|
Internet blogs or discussion forums |
|
|
|
|
Adjust Template/Style Sheet |
|
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Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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Message directly from the company on a social network |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with site/company/brand |
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Promotional email(s) from the agency |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine advertising |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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Anchor Answer Choice |
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SAC6669 |
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Rank 2 (Optional) |
Message or recommendation from a friend on a social network |
|
Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 2 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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Message directly from the company on a social network |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with site/company/brand |
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Promotional email(s) from the agency |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine advertising |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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|
Anchor Answer Choice |
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SAC6670 |
|
Rank 3 (Optional) |
Message or recommendation from a friend on a social network |
|
Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 3 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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|
Adjust Template/Style Sheet |
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|
|
|
Advertising on social networks (Facebook, MySpace, Twitter) |
|
|
|
|
Randomize |
|
|
|
|
|
|
|
Message directly from the company on a social network |
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|
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|
Mobile phone text messages or alerts |
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|
Instant Message from a friend or colleague |
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Familiarity with site/company/brand |
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Promotional email(s) from the agency |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine advertising |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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|
Anchor Answer Choice |
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SAC6671 |
|
If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) |
|
|
Text area, no char limit |
|
N |
|
SV - Other Social Network |
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| 6144 |
|
How could we improve our information to best meet your needs? |
|
|
Text area, no char limit |
Single |
N |
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Which of the following best describes your age range (years of age)? |
Under 12 |
|
Radio button, one-up vertical |
Single |
N |
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Age |
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12-17 |
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18-25 |
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26-35 |
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36-45 |
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46-55 |
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56-65 |
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Over 65 |
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Prefer not to respond |
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