| Model Instance Name: |
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red & strike-through: DELETE |
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| Small Business Administration |
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underlined & italicized: RE-ORDER |
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| MID: 1AVxgAh5cMdFooZoAd1oQQ== |
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pink: ADDITION |
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| Date: |
11/28/2011 |
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blue + -->: REWORDING |
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| Small Business Administration CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer IDs (DOT ONLY) |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| 7199 |
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Which best describes you or your organization? |
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Potential small business owner |
B |
Radio Button One Up Vertical |
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Y |
Skip Logic Group |
Best describes |
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Small business (less than five years old) |
B |
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Established small business (greater than five years old) |
B |
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Medium or large business |
B |
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SBA resource partner (such as SCORE, SBDC and WBC) |
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Trade or business organization |
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Lending institution |
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Student, academic or researcher |
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Congress/Federal agency |
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Media |
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Other |
A |
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| RJO00089 |
A |
How else would you describe you or your organization? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Role |
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B |
Which of the following applies to your existing or potential business? |
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Minority Owned Small Business |
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Checkbox, one-up vertical |
M |
Y |
Skip Logic Group |
Business Type |
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Native American Owned Small Business |
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Senior (50+) Owned Small Business |
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Veteran Owned Small Business |
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Women Owned Small Business |
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Young Entrepreneur |
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Other |
C |
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None |
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C |
Please specify your business type: |
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Text area, no char limit |
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N |
Skip Logic Group |
Other Business Type |
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| 7200 |
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What is your primary reason for visiting this site today? |
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Starting a business |
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Radio Button One Up Vertical |
Single |
Y |
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Reason |
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Financing a business |
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Managing a business |
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Government contracting |
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Disaster assistance |
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SBA backed loans |
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Expanding a Business |
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Looking for a Grant |
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SBA partner information |
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SBA lender information |
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Business laws & regulatory assistance |
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Counseling and training |
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Agency news & events |
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Business forms |
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Business tools |
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Finding local information |
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Exporting information |
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Online community |
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Other |
A |
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| RJO00090 |
A |
Please describe your primary purpose for visiting the site today: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Reason |
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| EDO08056 |
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How frequently do you visit this site? |
EDO08056A001 |
First time |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Visit Frequency |
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EDO08056A002 |
More than once a day |
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EDO08056A003 |
Daily |
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EDO08056A004 |
About once a week |
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EDO08056A005 |
About once a month |
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EDO08056A006 |
Every 6 months or less |
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| SVD00133 |
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Did you find what you were looking for? |
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Yes |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Did you find |
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| (SVD00133G5) |
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Partially |
A,E |
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No |
B, E |
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| AKR1884 |
A |
If you were partially able to find what you were looking for, please explain: |
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Text Area – no character limit |
Single |
Y |
Skip Logic Group |
OE_Partially able to find |
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| 7201 |
B |
If you were not able to find what you were looking for, please explain: |
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Text Area – no character limit |
Single |
Y |
Skip Logic Group |
OE_Not able to find |
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AKR1885 |
C |
If you were not able to find what you were looking for, what do you plan to do next? |
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Nothing |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Do Next |
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Call the SBA Answer Desk |
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Return to the SBA site later and try again |
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Try another website |
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Send an email |
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Call your local SBA office |
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Other |
D |
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AKR1886 |
D |
Please specify what you are going to do next: |
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Text area, no char limit |
Single |
N |
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OE_Do Next |
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| ACQwil0011534 |
E |
How long did it take you to find your information? |
ACQwil0011534A01 |
Less than 1 minute |
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Drop down, select one |
Single |
Y |
Skip Logic Group |
Length to Find |
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ACQwil0011534A02 |
1 - 5 minutes |
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ACQwil0011534A03 |
5 -10 minutes |
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ACQwil0011534A04 |
10 -15 minutes |
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ACQwil0011534A05 |
More than 15 minutes |
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| 7204 |
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If SBA.gov helped your business, please explain how: |
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Text Area – no character limit |
Single |
N |
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OE_Help your business |
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What new tool, capability, or content would you like to see on the site? (open end) |
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Text Area – no character limit |
Single |
N |
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OE_New Tools |
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| AKR1875 |
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Which section of the SBA.gov website did you primarily use this visit? |
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Starting & Managing a Business |
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Radio Button One Up Vertical |
Single |
Y |
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Primarily Use |
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| (AKR1875G5) |
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Loans & Grants |
A |
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Contracting |
B |
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Counseling & Training |
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SBA Direct |
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For Lenders |
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Learning Center |
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Local Assistance Tool |
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Business Plan Tool |
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Size Standards Tool |
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Events Calendar |
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SBA Community Forums or Blogs |
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Other |
C |
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| AKR1876 |
C |
Please specify which section of the SBA.gov website you primarily used this visit: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Primarily Use |
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EDO08069 |
A |
What area within Loans & Grants is of the most interest to you? |
EDO08069A001 |
Small Business Loans |
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Radio Button One Up Vertical |
Single |
Y |
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Loans and Grants |
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EDO08069A002 |
Grants |
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EDO08069A003 |
Bonds |
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EDO08069A004 |
Other Financial Assistance |
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EDO08069A005 |
Other |
D |
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EDO08070 |
D |
Please specify which area within Loans & Grants is of the most interest to you: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Loans and Grants |
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AKR1880 |
B |
What area within Contracting is of the most interest to you?: |
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Getting Started |
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Radio Button One Up Vertical |
Single |
Y |
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Contracting Area |
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Doing Business With the Government |
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Contracting Opportunities |
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For Contracting Officials |
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Other |
E |
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AKR1881 |
E |
Please specify which area within Contracting is of the most interest to you: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Contracting |
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Did you use the Learning Center? |
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Yes |
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A |
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Y |
Skip Logic Group |
Learning Center |
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No |
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S |
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A |
Which part of the Learning Center did you use? |
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Videos |
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Checkbox, one-up vertical |
M |
Y |
Skip Logic Group |
Learning Center Section |
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Online Training |
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Chat Sessions |
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B |
Did the Learning Center content provide the information you expected? |
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Yes |
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Radio Button One Up Vertical |
S |
Y |
Skip Logic Group |
Learning Center Info |
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No |
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Partially |
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C |
Please rate your experience with the Learning Center. (1=Poor, 10=Excellent) |
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1=Poor |
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Radio button, scale, has don't know |
Single |
Y |
Skip Logic Group |
Experience with Learning Center |
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2 |
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9 |
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Excellent=10 |
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Don't know |
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D |
What other content or improvements would you like to see in the Learning Center? |
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Text area, no char limit |
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N |
Skip Logic Group |
Improvements_Learning Center |
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| SVD00180 |
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How did you primarily look for the information on our site today? |
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Browsed, that is, followed links |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
How look for info |
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Used search box at top of page |
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Used SBA Direct |
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Used site map |
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Directly linked to page from external source |
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Other |
A |
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| AKR1887 |
A |
Please specify how you primarily looked for information on our site today: |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
OE_Looking for |
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EDO08065 |
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Did you utilize ourweb tool, SBA Direct, which allows users to personalize their experience on SBA.gov? |
EDO08065A001 |
Yes |
A,B,C |
Radio Button One Up Vertical |
Single |
Y |
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SBA Direct |
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EDO08065A002 |
No |
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EDO08066 |
A |
Was thetool useful in helping you to access the information that was most relevant to you? |
EDO08066A001 |
Yes |
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Radio Button One Up Vertical |
Single |
Y |
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SBA Direct Useful |
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EDO08066A002 |
No |
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EDO08067 |
B |
Will you use SBA Direct as your primary means of navigating the site? |
EDO08067A001 |
Yes |
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Radio Button One Up Vertical |
Single |
Y |
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SBA Direct Primary |
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EDO08067A002 |
No |
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EDO08067A003 |
Not Sure |
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EDO08068 |
C |
If you could make one change/improvement to the new SBA Direct tool, what would it be? |
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Text Area – no character limit |
Single |
N |
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OE_SBA Direct Improvements |
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| SVD00181 |
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What was your experience with the navigation process today? |
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Had no difficulty with the navigation |
C |
Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Navigational difficulty |
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Could not determine the best link on most pages |
C |
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Could not navigate back to previous information |
C |
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Would often feel lost, not know where I was |
C |
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Site has too many links or navigational choices |
C |
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Site has too few links or navigational choices |
C |
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Links did not take me where I expected |
C |
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Could not get started or did not know where to begin |
C |
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Had technical difficulties (e.g. broken links, error messages) |
A,C |
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Navigation did not support what I was trying to accomplish |
C |
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Links/labels are difficult to understand |
C |
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Navigated to general area but could not find the specific content I needed |
C |
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Other |
B,C |
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| EDO08075 |
A |
Please tell us what links were broken, error messages you received or other technical difficulties that you experienced: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Navigation Technical Difficulties |
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| EDO08076 |
B |
Please describe your experience with the navigation process today: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Navigational Difficulty |
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| ACQwil0011543 |
C |
What would you recommend to improve site navigation? |
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Text area, no char limit |
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N |
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OE_Navigation Improvements |
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SAC8163 |
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Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required) |
SAC8163A001 |
Message or recommendation from a friend on a social network |
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Drop down, select one |
Single |
Y |
Rank Group |
SV - Rank 1 |
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SAC8163A002 |
Video I saw on YouTube |
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SAC8163A003 |
Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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SAC8163A004 |
Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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SAC8163A005 |
Message directly from the organization on a social network |
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SAC8163A006 |
Mobile phone text messages or alerts |
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SAC8163A007 |
Instant Message from a friend or colleague |
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SAC8163A008 |
Familiarity with SBA.gov |
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SAC8163A009 |
Email from SBA.gov |
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SAC8163A010 |
Search engine results |
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SAC8163A011 |
Word of mouth recommendation from someone I know |
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SAC8163A012 |
TV, radio, newspaper, or magazine advertising |
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SAC8163A013 |
Internet advertising |
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SAC8163A014 |
Don't know |
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Anchor Answer Choice |
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SAC8163A015 |
Other |
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Anchor Answer Choice |
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SAC8164 |
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Rank 2 (Optional) |
SAC8164A001 |
Message or recommendation from a friend on a social network |
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Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 2 |
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SAC8164A002 |
Video I saw on YouTube |
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SAC8164A003 |
Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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SAC8164A004 |
Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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SAC8164A005 |
Message directly from the organization on a social network |
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SAC8164A006 |
Mobile phone text messages or alerts |
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SAC8164A007 |
Instant Message from a friend or colleague |
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SAC8164A008 |
Familiarity with SBA.gov |
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SAC8164A009 |
Email from SBA.gov |
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SAC8164A010 |
Search engine results |
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SAC8164A011 |
Word of mouth recommendation from someone I know |
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Anchor Answer Choice |
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SAC8164A012 |
TV, radio, newspaper, or magazine advertising |
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SAC8164A013 |
Internet advertising |
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SAC8164A014 |
Don't know |
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SAC8164A015 |
Other |
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Anchor Answer Choice |
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SAC8165 |
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Rank 3 (Optional) |
SAC8165A001 |
Message or recommendation from a friend on a social network |
|
Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 3 |
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SAC8165A002 |
Video I saw on YouTube |
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SAC8165A003 |
Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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SAC8165A004 |
Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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SAC8165A005 |
Message directly from the organization on a social network |
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SAC8165A006 |
Mobile phone text messages or alerts |
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SAC8165A007 |
Instant Message from a friend or colleague |
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SAC8165A008 |
Familiarity with SBA.gov |
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SAC8165A009 |
Email from SBA.gov |
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SAC8165A010 |
Search engine results |
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SAC8165A011 |
Word of mouth recommendation from someone I know |
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SAC8165A012 |
TV, radio, newspaper, or magazine advertising |
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SAC8165A013 |
Internet advertising |
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SAC8165A014 |
Don't know |
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Anchor Answer Choice |
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SAC8165A015 |
Other |
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Anchor Answer Choice |
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| ACQwil0011535 |
|
Did you use the search feature during your visit today? |
ACQwil0011535A01 |
Yes |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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ACQwil0011535A02 |
No |
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| ACQwil0011539 |
A |
Did you encounter any difficulty with the search feature? |
ACQwil0011539A01 |
Yes |
B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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ACQwil0011539A02 |
No |
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| ACQwil0011540 |
B |
What type of difficulty did you primarily encounter? |
ACQwil0011540A01 |
It returned no results. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
What Difficulties |
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ACQwil0011540A02 |
It returned too many results. |
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ACQwil0011540A03 |
Results links were broken. |
C |
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ACQwil0011540A04 |
Results were not relevant to my search terms or needs. |
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ACQwil0011540A05 |
Results showed old versions of pages/documents. |
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ACQwil0011540A06 |
Search required too many attempts. |
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ACQwil0011540A07 |
Results were too similar/redundant. |
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ACQwil0011540A08 |
I was not sure what words to use in my search. |
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ACQwil0011540A09 |
Search speed was too slow. |
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ACQwil0011540A10 |
Other |
D |
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| ACQwil0011541 |
C |
Please tell us which search results links were broken. |
|
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|
Text area, no char limit |
|
N |
Skip Logic Group |
Other - Broken Links |
|
| ACQwil0011542 |
D |
Please describe the search difficulties you experienced: |
|
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|
Text area, no char limit |
|
N |
Skip Logic Group |
Other - Difficulties |
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| KFB05595 |
|
How would you most like to interact with this site? (Please select all that apply) |
|
In social forums |
|
Checkbox, one-up vertical |
Multi |
Y |
|
Interact |
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By adding comments, ratings, or reviews |
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Reading blogs |
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Receiving newsletters/email updates |
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Subscribing to RSS feeds |
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Participating in Webinars |
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Receiving live Web support |
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Listening to Podcasts or audio |
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Watching Vodcasts or video |
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Adding a widget or gadget to my personalized page |
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Viewing training modules |
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Participating in Live Web chats |
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Via web-enabled mobile device |
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None |
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Other |
A |
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| KFB05596 |
A |
Please specify how you would most like to interact with this site: |
|
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|
Text area, no char limit |
|
N |
|
OE_Interact |
|
| ACQwil0011536 |
|
Please rate the clarity of the language used on this site. |
ACQwil0011536A01 |
1=Poor |
|
Radio button, scale, has don't know |
Single |
Y |
|
Clarity of Language |
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ACQwil0011536A02 |
2 |
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ACQwil0011536A03 |
3 |
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ACQwil0011536A04 |
4 |
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ACQwil0011536A05 |
5 |
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ACQwil0011536A06 |
6 |
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ACQwil0011536A07 |
7 |
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ACQwil0011536A08 |
8 |
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ACQwil0011536A09 |
9 |
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ACQwil0011536A10 |
Excellent=10 |
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ACQwil0011536A11 |
Don't know |
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ACQwil0011557 |
|
Please rate this site's use of language that the general public can understand the content. |
ACQwil0011557A01 |
1=Poor |
|
Radio button, scale, has don't know |
Single |
Y |
|
GP Understand Language |
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ACQwil0011557A02 |
2 |
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ACQwil0011557A03 |
3 |
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ACQwil0011557A04 |
4 |
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ACQwil0011557A05 |
5 |
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ACQwil0011557A06 |
6 |
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ACQwil0011557A07 |
7 |
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ACQwil0011557A08 |
8 |
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ACQwil0011557A09 |
9 |
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ACQwil0011557A10 |
Excellent=10 |
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ACQwil0011557A11 |
Don't know |
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ACQwil0011558 |
|
Please rate the site on its use of short, clear sentences. |
ACQwil0011558A01 |
1=Poor |
|
Radio button, scale, has don't know |
Single |
Y |
|
Clear and Short Language |
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ACQwil0011558A02 |
2 |
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ACQwil0011558A03 |
3 |
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ACQwil0011558A04 |
4 |
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ACQwil0011558A05 |
5 |
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ACQwil0011558A06 |
6 |
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ACQwil0011558A07 |
7 |
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ACQwil0011558A08 |
8 |
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ACQwil0011558A09 |
9 |
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ACQwil0011558A10 |
Excellent=10 |
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ACQwil0011558A11 |
Don't know |
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|
7205 |
|
What business information Web sites do you frequently visit? |
|
|
|
Text Area – no character limit |
Single |
N |
|
Business info sites |
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| EDO08077 |
|
If you could make one change/improvement to the SBA.gov site, what would it be? |
|
|
|
Text Area – no character limit |
Single |
N |
|
OE_Improvements |
|
| Model Instance Name: |
|
|
red & strike-through: DELETE |
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| Small Business Administration |
|
|
underlined & italicized: RE-ORDER |
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| MID: 1AVxgAh5cMdFooZoAd1oQQ== |
|
|
pink: ADDITION |
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| Date: |
11/28/2011 |
blue + -->: REWORDING |
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| Small Business Administration CUSTOM QUESTION LIST |
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|
QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
|
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| EDO08056 |
|
How frequently do you visit this site? |
First time |
|
Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Visit Frequency |
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More than once a day |
A,B,C,D |
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Daily |
A,B,C,D |
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About once a week |
A,B,C,D |
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About once a month |
A,B,C,D |
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Every 6 months or less |
A,B,C,D |
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|
EDO08057 |
A |
If you had visited the site before and noticed the recent redesign, please rate this change: |
Positive |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Overall |
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Negative |
E |
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Neutral |
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|
EDO08058 |
E |
Please tell us why it is negative: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Redesign Overall |
|
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|
EDO08059 |
B |
How would you rate the site navigation? |
More user friendly. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Navigation |
|
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Less user friendly. |
F |
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About the same. |
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EDO08060 |
F |
Please explain how it is less user friendly: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_ Redesign - Navigation |
|
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|
EDO08061 |
C |
How would you rate the site content? |
Easier to understand. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Content |
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More difficult to understand. |
G |
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About the same. |
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|
EDO08062 |
G |
Please explain how it is more difficult to understand: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_ Redesign - Content |
|
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|
EDO08063 |
D |
How would you rate the organization of the site? |
Better organized - it's easier to find information. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Organization |
|
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Not as well organized - it's harder to find information. |
H |
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Finding the information has the same level of difficulty it had before. |
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|
EDO08064 |
H |
Please explain how it is harder to find information: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_ Redesign - Organization |
|
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| 7199 |
|
Which best describes you or your organization? |
Potential small business owner |
|
Radio Button One Up Vertical |
Single |
Y |
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Best describes |
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Small business (less than five years old) |
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Established small business (greater than five years old) |
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Medium or large business |
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SBA resource partner (such as SCORE, SBDC and WBC) |
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Trade or business organization |
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Lending institution |
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Student, academic or researcher |
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Congress/Federal agency |
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Media |
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Other |
A |
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| RJO00089 |
A |
Please specify your role: |
|
|
Text Field – limited to 100 characters |
Single |
N |
|
OE_Role |
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| 7200 |
|
What is your primary reason for visiting this site today? |
Starting a business |
|
Radio Button One Up Vertical |
Single |
Y |
|
Reason |
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Financing a business |
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Managing a business |
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Government contracting |
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Disaster assistance |
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SBA backed loans |
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Expanding a Business |
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Looking for a Grant |
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SBA partner information |
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SBA lender information |
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Business laws & regulatory assistance |
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Training |
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Agency news & events |
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Resource library |
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Business forms |
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Local SBA offices |
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Other |
A |
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|
| RJO00090 |
A |
Please describe your primary purpose for visiting the site today: |
|
|
Text Field – limited to 100 characters |
Single |
N |
|
OE_Reason |
|
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|
| AKR1875 |
|
Which section of the SBA.gov website did you primarily use this visit? |
Starting & Managing a Business |
|
Radio Button One Up Vertical |
Single |
Y |
|
Primarily Use |
|
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|
|
|
| (AKR1875G5) |
|
Loans & Grants |
A |
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Contracting |
B |
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Counseling & Training |
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SBA Direct |
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For Lenders |
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Other |
C |
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| AKR1876 |
C |
Please specify which section of the SBA.gov website you primarily used this visit: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Primarily Use |
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| EDO08069 |
A |
What area within Loans & Grants is of the most interest to you? |
Small Business Loans |
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Radio Button One Up Vertical |
Single |
Y |
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Loans and Grants |
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Grants |
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Bonds |
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Other Financial Assistance |
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Other |
D |
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| EDO08070 |
D |
Please specify which area within Loans & Grants is of the most interest to you: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Loans and Grants |
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| AKR1880 |
B |
What area within Contracting is of the most interest to you?: |
Getting Started |
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Radio Button One Up Vertical |
Single |
Y |
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Contracting Area |
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Doing Business With the Government |
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Contracting Opportunities |
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For Contracting Officials |
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Other |
E |
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| AKR1881 |
E |
Please specify which area within Contracting is of the most interest to you: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Contracting |
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| SVD00133 |
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Did you find what you were looking for? |
Yes |
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Radio Button One Up Vertical |
Single |
Y |
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Did you find |
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| (SVD00133G5) |
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Partially |
A |
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No |
B, C |
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| AKR1884 |
A |
If you were partially able to find what you were looking for, please explain: |
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Text Area – no character limit |
Single |
Y |
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OE_Partially able to find |
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| 7201 |
B |
If you were not able to find what you were looking for, please explain: |
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Text Area – no character limit |
Single |
Y |
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OE_Not able to find |
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| AKR1885 |
C |
If you were not able to find what you were looking for, what do you plan to do next? |
Nothing |
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Radio Button One Up Vertical |
Single |
Y |
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Do Next |
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Call the SBA Answer Desk |
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Return to the SBA site later and try again |
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Try another website |
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Send an email |
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Call your local SBA office |
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Other |
D |
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| AKR1886 |
D |
Please specify what you are going to do next: |
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Text area, no char limit |
Single |
N |
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OE_Do Next |
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How long did it take you to find your information? |
Less than 1 minute |
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Drop down, select one |
Single |
Y |
Skip Logic Group |
Length to Find |
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1 - 5 minutes |
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5 -10 minutes |
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10 -15 minutes |
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More than 15 minutes |
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7202 |
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How did you find this site? |
Search engine |
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Radio Button One Up Vertical |
Single |
Y |
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Source |
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SBA social media (Facebook, Twitter, YouTube) |
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Another website/link |
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Word of mouth |
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Media/news story |
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Site book-marked |
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Referral from SBA |
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Referral from SBA resource partner (such as SCORE, SBDC and WBC) |
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Referral from lending institution |
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Referral from trade or business organization |
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Printed materials |
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Other |
A |
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RJO00091 |
A |
Please specify how you found this site: |
|
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Text area, no char limit |
Single |
N |
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OE_way to find |
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| SVD00180 |
|
How did you primarily look for the information on our site today? |
Browsed, that is, followed links |
|
Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
How look for info |
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Used search box at top of page |
B |
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Used SBA Direct |
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Used items on left navigation menu |
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Used items on the top navigation menu |
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Used items on the right navigation menu |
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Used site map |
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Other |
A |
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| AKR1887 |
A |
Please specify how you primarily looked for information on our site today: |
|
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Text area, no char limit |
Single |
N |
Skip Logic Group |
OE_Looking for |
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EDO08071 |
B |
Did you encounter any difficulty with the search feature? |
Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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No |
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EDO08072 |
C |
What type of difficulty did you primarily encounter? |
It returned no results. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
What Difficulties |
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It returned too many results. |
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Results links were broken. |
E |
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Results were not relevant to my search terms or needs. |
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Results showed old versions of pages/documents. |
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Search required too many attempts. |
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Results were too similar/redundant. |
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I was not sure what words to use in my search. |
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Search speed was too slow. |
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Other |
D |
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EDO08073 |
D |
Please describe the search difficulties you experienced: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
Other - Difficulties |
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|
EDO08074 |
E |
Please tell us which search results links were broken. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
Other - Broken Links |
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|
|
Did you use the search feature during your visit today? |
Yes |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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No |
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A |
Did you encounter any difficulty with the search feature? |
Yes |
B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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No |
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B |
What type of difficulty did you primarily encounter? |
It returned no results. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
What Difficulties |
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|
It returned too many results. |
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Results links were broken. |
C |
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Results were not relevant to my search terms or needs. |
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Results showed old versions of pages/documents. |
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Search required too many attempts. |
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Results were too similar/redundant. |
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I was not sure what words to use in my search. |
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Search speed was too slow. |
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Other |
D |
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|
C |
Please tell us which search results links were broken. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
Other - Broken Links |
|
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|
D |
Please describe the search difficulties you experienced: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
Other - Difficulties |
|
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|
| EDO08065 |
|
Did you utilize our new web tool, SBA Direct, which allows users to personalize their experience on SBA.gov? |
Yes |
A,B,C |
Radio Button One Up Vertical |
Single |
Y |
|
SBA Direct |
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No |
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| EDO08066 |
A |
Was the new tool useful in helping you to access the information that was most relevant to you? |
Yes |
|
Radio Button One Up Vertical |
Single |
Y |
|
SBA Direct Useful |
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|
No |
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| EDO08067 |
B |
Will you use SBA Direct as your primary means of navigating the site? |
Yes |
|
Radio Button One Up Vertical |
Single |
Y |
|
SBA Direct Primary |
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No |
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Not Sure |
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| EDO08068 |
C |
If you could make one change/improvement to the new SBA Direct tool, what would it be? |
|
|
Text Area – no character limit |
Single |
N |
|
OE_SBA Direct Improvements |
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| SVD00181 |
|
What was your experience with the navigation process today? |
Had no difficulty with the navigation |
C |
Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Navigational difficulty |
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|
|
Could not determine the best link on most pages |
C |
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Could not navigate back to previous information |
C |
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Would often feel lost, not know where I was |
C |
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|
Site has too many links or navigational choices |
C |
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Site has too few links or navigational choices |
C |
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Links did not take me where I expected |
C |
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Could not get started or did not know where to begin |
C |
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Had technical difficulties (e.g. broken links, error messages) |
A,C |
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Navigation did not support what I was trying to accomplish |
C |
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Links/labels are difficult to understand |
C |
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Navigated to general area but could not find the specific content I needed |
C |
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Other |
B,C |
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| EDO08075 |
A |
Please tell us what links were broken, error messages you received or other technical difficulties that you experienced: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Navigation Technical Difficulties |
|
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|
|
| EDO08076 |
B |
Please describe your experience with the navigation process today: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Navigational Difficulty |
|
|
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|
|
C |
What would you recommend to improve site navigation? |
|
|
Text area, no char limit |
|
N |
|
OE_Navigation Improvements |
|
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|
SVD00182 |
|
What would you recommend to improve site navigation? |
Do not recommend a change |
|
Radio Button One Up Vertical |
Single |
Y |
|
Improve Navigation |
|
|
|
|
|
(SVD00182G5) |
|
|
Add more navigation links to homepage |
|
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Change name of primary navigation links |
B |
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Make navigation links more visible |
C |
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Improve search box function |
|
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Improve SBA Direct |
|
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Other |
A |
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|
|
AKR1888 |
A |
Please describe what you would recommend to improve site navigation: |
|
|
Text Field – limited to 100 characters |
Single |
N |
|
OE_Navigation |
|
|
|
|
|
AKR1889 |
B |
How would you suggest relabeling the links? (Please be specific.) |
|
|
Text Area – no character limit |
Single |
Y |
|
Relabeling Links |
|
|
|
|
|
AKR1890 |
C |
What changes could we make to allow links to be more visible? |
|
|
Text Area – no character limit |
Single |
Y |
|
Links More Visible |
|
|
|
|
|
|
|
How would you rate your <b>familiarity with social media</b> on the web?
Facebook |
View and contribute often |
|
Drop down, select one |
Single |
N |
Matrix Group |
SM_Facebook |
|
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|
View often and contribute occasionally |
|
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|
KFB05591 |
|
|
View often but don’t contribute |
|
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|
|
View and contribute occasionally |
|
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|
|
View occasionally but don’t contribute |
|
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|
No familiarity |
|
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|
KFB05592 |
|
MySpace |
View and contribute often |
|
Drop down, select one |
Single |
N |
Matrix Group |
SM_MySpace |
|
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|
|
View often and contribute occasionally |
|
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|
View often but don’t contribute |
|
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|
View and contribute occasionally |
|
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|
View occasionally but don’t contribute |
|
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|
No familiarity |
|
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|
KFB05593 |
|
YouTube |
View and contribute often |
|
Drop down, select one |
Single |
N |
Matrix Group |
SM_YouTube |
|
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|
|
View often and contribute occasionally |
|
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|
View often but don’t contribute |
|
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|
View and contribute occasionally |
|
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|
View occasionally but don’t contribute |
|
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|
No familiarity |
|
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|
|
KFB05594 |
|
Twitter |
View and contribute often |
|
Drop down, select one |
Single |
N |
Matrix Group |
SM_Twitter |
|
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|
View often and contribute occasionally |
|
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required) |
Message or recommendation from a friend on a social network |
|
Drop down, select one |
Single |
Y |
Rank Group |
SV - Rank 1 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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Message directly from the organization on a social network |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with SBA.gov |
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Email from SBA.gov |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine advertising |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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Anchor Answer Choice |
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Rank 2 (Optional) |
Message or recommendation from a friend on a social network |
|
Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 2 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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Message directly from the organization on a social network |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with SBA.gov |
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Email from SBA.gov |
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Search engine results |
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Word of mouth recommendation from someone I know |
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Anchor Answer Choice |
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TV, radio, newspaper, or magazine advertising |
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Internet advertising |
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Don't know |
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Other |
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Anchor Answer Choice |
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Rank 3 (Optional) |
Message or recommendation from a friend on a social network |
|
Drop down, select one |
Single |
N |
Rank Group |
SV - Rank 3 |
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Video I saw on YouTube |
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Internet blogs or discussion forums |
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Adjust Template/Style Sheet |
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Advertising on social networks (Facebook, MySpace, Twitter) |
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Randomize |
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Message directly from the organization on a social network |
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Mobile phone text messages or alerts |
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Instant Message from a friend or colleague |
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Familiarity with SBA.gov |
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Email from SBA.gov |
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Search engine results |
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Word of mouth recommendation from someone I know |
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TV, radio, newspaper, or magazine advertising |
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Internet advertising |
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Don't know |
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Anchor Answer Choice |
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Other |
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Anchor Answer Choice |
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| KFB05595 |
|
How would you most like to interact with this site? (Please select all that apply) |
In social forums |
|
Checkbox, one-up vertical |
Multi |
Y |
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Interact |
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By adding comments, ratings, or reviews |
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Reading blogs |
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Contributing to wikis |
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Receiving newsletters/email updates |
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Subscribing to RSS feeds |
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Participating in Webinars |
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Receiving live Web support |
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Listening to Podcasts or audio |
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Watching Vodcasts or video |
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Adding a widget or gadget to my personalized page |
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Viewing training modules |
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Participating in Live Web chats |
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None |
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Other |
A |
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| KFB05596 |
A |
Please specify how you would most like to interact with this site: |
|
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Text area, no char limit |
|
N |
|
OE_Interact |
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If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter, YouTube, etc.) |
|
|
Text area, no char limit |
|
N |
|
SV - Other Social Network |
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Please rate the clarity of the language used on this site. |
1=Poor |
|
Radio button, scale, has don't know |
Single |
Y |
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Clarity of Language |
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2 |
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3 |
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9 |
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Excellent=10 |
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Don't know |
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Please rate this site's use of language that the general public can understand the content. |
1=Poor |
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Radio button, scale, has don't know |
Single |
Y |
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GP Understand Language |
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2 |
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9 |
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Excellent=10 |
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Don't know |
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Please rate the site on its use of short, clear sentences. |
1=Poor |
|
Radio button, scale, has don't know |
Single |
Y |
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Clear and Short Language |
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2 |
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Excellent=10 |
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Don't know |
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| 7205 |
|
What business information Web sites do you frequently visit? |
|
|
Text Area – no character limit |
Single |
N |
|
Business info sites |
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|
| 7204 |
|
If SBA.gov helped your business, please explain how: |
|
|
Text Area – no character limit |
Single |
N |
|
OE_Help your business |
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| EDO08077 |
|
If you could make one change/improvement to the SBA.gov site, what would it be? |
|
|
Text Area – no character limit |
Single |
N |
|
OE_Improvements |
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| Model Instance Name: |
|
|
red & strike-through: DELETE |
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| Small Business Administration |
|
|
underlined & italicized: RE-ORDER |
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| MID: 1AVxgAh5cMdFooZoAd1oQQ== |
|
|
pink: ADDITION |
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| Date: |
11/12/2010 |
blue + -->: REWORDING |
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| Small Business Administration CUSTOM QUESTION LIST |
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|
QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
|
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|
235 |
|
How frequently do you visit this site? |
First time |
|
Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Visit Frequency |
|
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More than once a day |
A,B,C,D |
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Daily |
A,B,C,D |
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About once a week |
A,B,C,D |
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About once a month |
A,B,C,D |
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Every 6 months or less |
A,B,C,D |
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| EDO08056 |
|
How frequently do you visit this site? |
First time |
|
Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Visit Frequency |
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More than once a day |
A,B,C,D |
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Daily |
A,B,C,D |
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About once a week |
A,B,C,D |
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About once a month |
A,B,C,D |
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Every 6 months or less |
A,B,C,D |
|
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| EDO08057 |
A |
If you had visited the site before and noticed the recent redesign, please rate this change: |
Positive |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Overall |
|
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Negative |
E |
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Neutral |
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| EDO08058 |
E |
Please tell us why it is negative: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Redesign Overall |
|
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|
| EDO08059 |
B |
How would you rate the site navigation? |
More user friendly. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Navigation |
|
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|
Less user friendly. |
F |
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About the same. |
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| EDO08060 |
F |
Please explain how it is less user friendly: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_ Redesign - Navigation |
|
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|
| EDO08061 |
C |
How would you rate the site content? |
Easier to understand. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Content |
|
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|
More difficult to understand. |
G |
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About the same. |
|
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| EDO08062 |
G |
Please explain how it is more difficult to understand: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_ Redesign - Content |
|
|
|
|
|
| EDO08063 |
D |
How would you rate the organization of the site? |
Better organized - it's easier to find information. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign - Organization |
|
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|
Not as well organized - it's harder to find information. |
H |
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|
Finding the information has the same level of difficulty it had before. |
|
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|
| EDO08064 |
H |
Please explain how it is harder to find information: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_ Redesign - Organization |
|
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|
|
|
| EDO08065 |
|
Did you utilize our new web tool, SBA Direct, which allows users to personalize their experience on SBA.gov? |
Yes |
A,B,C |
Radio Button One Up Vertical |
Single |
Y |
|
SBA Direct |
|
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|
|
No |
|
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|
| EDO08066 |
A |
Was the new tool useful in helping you to access the information that was most relevant to you? |
Yes |
|
Radio Button One Up Vertical |
Single |
Y |
|
SBA Direct Useful |
|
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|
|
|
|
|
|
No |
|
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|
| EDO08067 |
B |
Will you use SBA Direct as your primary means of navigating the site? |
Yes |
|
Radio Button One Up Vertical |
Single |
Y |
|
SBA Direct Primary |
|
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No |
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Not Sure |
|
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| EDO08068 |
C |
If you could make one change/improvement to the new SBA Direct tool, what would it be? |
|
|
Text Area – no character limit |
Single |
N |
|
OE_SBA Direct Improvements |
|
|
|
|
|
| 7199 |
|
Which best describes you or your organization? |
Potential small business owner |
|
Radio Button One Up Vertical |
Single |
Y |
|
Best describes |
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|
Small business (less than five years old) |
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Established small business (greater than five years old) |
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Medium or large business |
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SBA resource partner (such as SCORE, SBDC and WBC) |
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Trade or business organization |
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Lending institution |
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Student, academic or researcher |
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Congress/Federal agency |
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Media |
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Other, please specify: |
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| RJO00089 |
A |
other best describes -->: Please specify your role: |
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OE_Role |
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| 7200 |
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What is your primary reason for visiting this site today? |
Starting a business |
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Reason |
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Financing a business |
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Managing a business |
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Government contracting |
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Disaster assistance |
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SBA backed loans |
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Expanding a Business |
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Looking for a Grant |
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SBA partner information |
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Business laws & regulatory assistance |
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Training |
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Agency news & events |
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Resource library |
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Business forms |
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Local SBA offices |
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Other, please specify: |
A |
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| RJO00090 |
A |
other primary reason -->: Please describe your primary purpose for visiting the site today: |
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Text Field – limited to 100 characters |
Single |
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OE_Reason |
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| AKR1875 |
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Which <b>section of the SBA.gov website</b> did you primarily use this visit? |
Small Business Planner |
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Single |
Y |
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Primarily Use |
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| (AKR1875G5) |
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Services |
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Starting & Managing a Business |
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Loans & Grants |
A |
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Contracting |
B |
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Counseling & Training |
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SBA Direct |
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For Lenders |
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Other |
C |
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Tools |
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Local Resources |
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Not sure |
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| SVD00176 |
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Which category in the Small Business Planner section, do you find most useful? |
Plan a business |
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Radio Button One Up Vertical |
Single |
Y |
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Small Business Planner |
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Start a business |
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Manage a business |
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Getting Out |
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Other, please specify: |
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| AKR1876 |
C |
Other: Small Business Planner category -->: Please specify which section of the SBA.gov website you primarily used this visit: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Primarily Use |
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| SVD00177 |
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Which category in the Services section, do you find most useful? |
Financial assistance |
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Radio Button One Up Vertical |
Single |
Y |
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Services |
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Contracting opportunities |
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Disaster assistance |
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Online training |
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Counseling / Assistance |
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Laws / Regulations |
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Special audiences |
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Compliance |
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Other, please specify: |
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| AKR1877 |
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Other: Services category |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Services |
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| AKR1878 |
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What area within <b>Financial Assistance</b> is of the most interest to you? |
Basics |
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Radio Button One Up Vertical |
Single |
Y |
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Financial Assitance |
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Loan Eligibility |
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SBA Loans |
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Surety Bonds |
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Equity Capital |
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Special Purpose Loans |
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Training |
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SBA Partner Topics |
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7(a) Loan Programs |
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Other, please specify: |
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| AKR1879 |
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Other: Financial Assistance area |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Financial Assistance |
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| EDO08069 |
A |
What area within Loans & Grants is of the most interest to you? |
Small Business Loans |
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Radio Button One Up Vertical |
Single |
Y |
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Loans and Grants |
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Grants |
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Bonds |
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Other Financial Assistance |
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Other |
D |
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| EDO08070 |
D |
Please specify which area within Loans & Grants is of the most interest to you: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Loans and Grants |
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| AKR1880 |
B |
What area within <b>Contracting Opportunities</b> is of the most interest to you? -->: What area within <b>Contracting</b> is of the most interest to you?: |
Basics |
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Radio Button One Up Vertical |
Single |
Y |
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Contracting Area |
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Getting Started |
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Doing Business With the Government |
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Contracting Opportunities |
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For Contracting Officials |
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Regulation & Policy |
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Size Standards |
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Register Your Company |
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Small Bus Certifications |
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Bid & Proposal |
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Contracting Program |
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Business Development Programs |
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Publications |
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Subcontracting Opportunities |
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Training |
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Other, please specify: |
E |
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| AKR1881 |
E |
Other: Contracting Opportunities area -->: Please specify which area within Contracting is of the most interest to you: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Contracting |
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| SVD00178 |
|
Which category in the Tools section, do you find most useful? |
Library and resources |
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Radio Button One Up Vertical |
Single |
Y |
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Tools |
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Marketing & outreach |
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Monthly Web chat |
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Forms |
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Other, please specify: |
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| AKR1882 |
|
Other: Tools category |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Tools |
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| SVD00179 |
|
Which category in the Local Resources section, do you find most useful? |
District offices |
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Radio Button One Up Vertical |
Single |
Y |
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Local Resources |
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Regional offices |
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Disaster offices |
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Resources partners |
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Other, please specify: |
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| AKR1883 |
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Other: Local Resources category |
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Text area, no char limit |
Single |
N |
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OE_Local Resources |
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| SVD00133 |
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Did you find what you were looking for? |
Yes |
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Radio Button One Up Vertical |
Single |
Y |
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Did you find |
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| (SVD00133G5) |
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Partially |
A |
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No |
B, C |
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| AKR1884 |
A |
If you were <b>partially able to find</b> what you were looking for, please explain: |
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Text Area – no character limit |
Single |
Y |
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OE_Partially able to find |
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| 7201 |
B |
If you were not able to find what you were looking for, please explain: |
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Text Area – no character limit |
Single |
Y |
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OE_Not able to find |
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| AKR1885 |
C |
If you were <b>not able to find</b> what you were looking for, what do you plan to do next? |
Nothing |
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Radio Button One Up Vertical |
Single |
Y |
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Do Next |
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Call the SBA Answer Desk |
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Return to the SBA site later and try again |
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Try another website |
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Send an email |
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Call your local SBA office |
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Other, please specify: |
D |
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| AKR1886 |
D |
Other: Do next -->: Please specify what you are going to do next: |
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Text area, no char limit |
Single |
N |
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OE_Do Next |
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| 7202 |
|
How did you find this site? |
Search engine |
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Radio Button One Up Vertical |
Single |
Y |
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Source |
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SBA social media (Facebook, Twitter, YouTube) |
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Another website/link |
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Word of mouth |
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Media/news story |
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Site book-marked |
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Referral from SBA |
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Referral from SBA resource partner (such as SCORE, SBDC and WBC) |
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Referral from lending institution |
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Referral from trade or business organization |
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Printed materials |
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Other, please specify: |
A |
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| RJO00091 |
A |
other way to find -->: Please specify how you found this site: |
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Text area, no char limit |
Single |
N |
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OE_way to find |
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| SVD00180 |
|
How did you primarily look for the information on our site today? |
Browsed, that is, followed links |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
How look for info |
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Used search box at top of page |
B |
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Used SBA Direct |
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| (SVD00180G1) |
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Typed text in search box in upper right corner |
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Used advanced search feature on site |
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Used items on left navigation menu |
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Used items on the top navigation menu |
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Used items on the right navigation menu |
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Used site map |
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Other, please specify: |
A |
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| AKR1887 |
A |
Other: Look for info -->: Please specify how you primarily looked for information on our site today: |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
OE_Looking for |
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| EDO08071 |
B |
Did you encounter any difficulty with the search feature? |
Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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No |
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| EDO08072 |
C |
What type of difficulty did you primarily encounter? |
It returned no results. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
What Difficulties |
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It returned too many results. |
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Results links were broken. |
E |
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Results were not relevant to my search terms or needs. |
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Results showed old versions of pages/documents. |
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Search required too many attempts. |
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Results were too similar/redundant. |
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I was not sure what words to use in my search. |
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Search speed was too slow. |
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Other |
D |
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| EDO08073 |
D |
Please describe the search difficulties you experienced: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
Other - Difficulties |
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|
| EDO08074 |
E |
Please tell us which search results links were broken. |
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Text area, no char limit |
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Skip Logic Group |
Other - Broken Links |
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| SVD00181 |
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What was your experience with the <b>navigation process</b> today? |
Had no difficulty with the navigation |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic Group |
Navigational difficulty |
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Could not determine the best link on most pages |
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Could not navigate back to previous information |
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Would often feel lost, not know where I was |
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Site has too many links or navigational choices |
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Site has too few links or navigational choices |
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Links did not take me where I expected |
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Could not get started or did not know where to begin |
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Had technical difficulties (e.g. broken links, error messages) |
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Navigation did not support what I was trying to accomplish |
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Links/labels are difficult to understand |
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Navigated to general area but could not find the specific content I needed |
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Other |
B |
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| EDO08075 |
A |
Please tell us what links were broken, error messages you received or other technical difficulties that you experienced: |
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Text area, no char limit |
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Skip Logic Group |
OE_Navigation Technical Difficulties |
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| EDO08076 |
B |
Please describe your experience with the navigation process today: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Navigational Difficulty |
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| SVD00182 |
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What would you recommend to improve site navigation? |
Do not recommend a change |
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Radio Button One Up Vertical |
Single |
Y |
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Improve Navigation |
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| (SVD00182G5) |
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Add more navigation links to homepage |
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Change name of primary navigation links |
B |
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Make navigation links more visible |
C |
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Improve search box function |
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Improve SBA Direct |
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Other, please specify: |
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| AKR1888 |
A |
Other: Improve Navigation -->: Please describe what you would recommend to improve site navigation: |
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Text Field – limited to 100 characters |
Single |
N |
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OE_Navigation |
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| AKR1889 |
B |
How would you suggest <b>relabeling the links</b>? (Please be specific.) |
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Text Area – no character limit |
Single |
Y |
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Relabeling Links |
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| AKR1890 |
C |
What changes could we make to allow <b>links to be more visible</b>? |
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Text Area – no character limit |
Single |
Y |
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Links More Visible |
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How would you rate your <b>familiarity with social media</b> on the web?
Facebook |
View and contribute often |
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Drop down, select one |
Single |
N |
Matrix Group |
SM_Facebook |
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View often and contribute occasionally |
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| KFB05591 |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| KFB05592 |
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MySpace |
View and contribute often |
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Drop down, select one |
Single |
N |
Matrix Group |
SM_MySpace |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| KFB05593 |
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YouTube |
View and contribute often |
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Drop down, select one |
Single |
N |
Matrix Group |
SM_YouTube |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| KFB05594 |
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Twitter |
View and contribute often |
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Drop down, select one |
Single |
N |
Matrix Group |
SM_Twitter |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| KFB05595 |
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How would you most like to <b>interact with this site</b>? (Please select all that apply) |
In social forums |
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Checkbox, one-up vertical |
Multi |
Y |
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Interact |
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By adding comments, ratings, or reviews |
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Reading blogs |
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Contributing to wikis |
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Receiving newsletters/email updates |
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Subscribing to RSS feeds |
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Participating in Webinars |
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Receiving live Web support |
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Listening to Podcasts or audio |
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Watching Vodcasts or video |
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Adding a widget or gadget to my personalized page |
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Viewing training modules |
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Participating in Live Web chats |
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None |
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Other (please specify) |
A |
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| KFB05596 |
A |
Other social media interaction -->: Please specify how you would most like to interact with this site: |
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Text area, no char limit |
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N |
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OE_Interact |
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| 7205 |
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What business information Web sites do you frequently visit? |
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Text Area – no character limit |
Single |
N |
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Business info sites |
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| 7204 |
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If SBA.gov helped your business, please explain how: |
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Text Area – no character limit |
Single |
N |
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OE_Help your business |
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| EDO08077 |
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If you could make one change/improvement to the SBA.gov site, what would it be? |
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Text Area – no character limit |
Single |
N |
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OE_Improvements |
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