NAD Customer Survey

SURVEY FOR THE NATIONAL APPEALS DIVISION

1. Before today, had you ever heard of the USDA National Appeals Division?

□ No

□ Yes > Where? □ Farm Show □ USDA Agency

□ NAD Web Site □ Word of Mouth

□ Other

2. Before today, did you know that NAD is an independent office that

reports directly to the Secretary of Agriculture and is independent

of other parts of USDA?

□ No □ Yes

3. Did you know that NAD publishes its decisions on the internet without

appellant names?

□ No □ Yes

4. Did you know that an appellant or the Agency may ask the NAD

Director to reverse a Hearing Officer’s determination?

□ No □ Yes

5. Have you ever been a participant in any program of a USDA Agency?

□ No

□ Yes > Which ones? □ FSA □ RUS

□ RMA □ NRCS

□ RHS □ RB

□ Other

6. Are you currently participating in a USDA Agency program?

□ No

□ Yes > Which ones? □ FSA □ RUS

□ RMA □ NRCS

□ RHS □ RB

□ Other

7. Have you ever been an appellant in a NAD hearing?

□ No □ Yes

If yes, please go to the next portion of the survey.

If no, THANK YOU for your time.

1. Have you ever looked at a NAD written determination on the internet?

□ No □ Yes

2. How many times have you appealed a USDA Agency adverse decision to NAD? (Circle one)

1 2 3 4 5 More than 5

3. How many times would you have appealed to NAD if you would have known it was possible? (Circle one)

1 2 3 4 5 More than 5

Using a scale of 1-5, please circle the number that best indicates your

response to a statement .

(If you had more than one hearing, please refer to the most recent one).

4. The Hearing Officer’s written determination was easy to read.

Very hard Very Easy

to read to read

1 2 3 4 5

5. The Hearing Officer listened to my side of the dispute.

Never Listened

Listened Intensely

1 2 3 4 5

6. The Hearing Officer was courteous to me.

Was not Was always

Courteous Courteous

1 2 3 4 5

7. How would you rate your overall experience?

Very Poor Excellent

1 2 3 4 5

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0503-0007. The time required to complete this information collection is estimated to average 20 minutes per response, including the time for review instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.

The U.S. Department of Agriculture (USDA) prohibits discrimination in all programs and activities on the basis of race, color, national origin, religion, age, disability, political beliefs, sexual orientation, or marital or family status. (Not all prohibited bases apply to all programs). Persons with disabilities who require alternative means for communication of program information (Braille, large print, audio tape, etc.) should contact USDA’s Target Center at 202.720.2600 (voice & TDD). To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 14^th and Independence Avenue, SW, Washington DC 20250-9410 or call 202.720.5964 (voice & TDD). USDA is an equal opportunity provider and employer.