<Date>
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0938-New. The time required to complete this information collection is estimated to average 10 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Mail Stop C4-26-05, Baltimore, Maryland 21244-1850.
Answer all the questions by checking the box to the left of your answer.
You are sometimes told to skip over some questions in this survey. When this happens you will see an arrow with a note that tells you what question to answer next, like this:
Yes
No
If No, go to #1.
This survey asks about your experience at the facility named in the cover letter. For this survey, we use the term “procedure” for diagnostic, surgical or other procedures. We refer to “facility” as the place where you had your procedure.
Please answer these questions only for the date included in the cover letter. Do not include any other procedures in your answers.
The first few questions are about getting ready for your procedure.
Did your doctor or anyone from the facility give you all the information you needed about your procedure?
Yes,
definitely
Yes,
somewhat
No
Did your doctor or anyone from the facility give you easy to understand instructions about getting ready for your procedure?
Yes,
definitely
Yes,
somewhat
No
When you arrived at this facility on the day of your procedure, did the check-in process run smoothly?
Yes,
definitely
Yes,
somewhat
No
Did you have a delay in your scheduled procedure?
Yes
No
If No, go to #6
Did anyone from the facility keep you informed about the delay?
Yes
No
Was the facility clean?
Yes,
definitely
Yes,
somewhat
No
When you talked with the staff about your procedure, were you able to talk in an area that was private?
Yes,
definitely
Yes,
somewhat
No
Were the clerks and receptionists at the facility as helpful as you thought they should be?
Yes,
definitely
Yes,
somewhat
No
Did the clerks and receptionists at the facility treat you with courtesy and respect?
Yes,
definitely
Yes,
somewhat
No
Did the doctors, nurses and other staff treat you with courtesy and respect?
Yes,
definitely
Yes,
somewhat
No
Did the doctors, nurses and other staff make sure you were as comfortable as possible?
Yes,
definitely
Yes,
somewhat
No
Did you have any questions for the doctors, nurses or other staff?
Yes
No
If No, go to #14
Did the doctors, nurses and other staff answer your questions?
Yes,
definitely
Yes,
somewhat
No
Did the doctors, nurses and other staff explain things in a way that was easy for you to understand?
Yes,
definitely
Yes,
somewhat
No
Did you get conflicting information about your care from the doctors, nurses or other staff at the facility?
Yes,
definitely
Yes,
somewhat
No
Anesthesia is something that would make you go to sleep or not feel pain during your procedure. Were you given anesthesia?
Yes
No
If No, go to #19
Did your doctor or anyone from the facility explain the process of giving anesthesia in a way that was easy to understand?
Yes
No
Did your doctor or anyone from the facility explain the possible side effects of the anesthesia in a way that was easy to understand?
Yes
No
Discharge instructions include things like symptoms you should watch for after your procedure, instructions about medicines, and home care. Before you left the facility, did you receive written discharge instructions?
Yes
No
Did your doctor or anyone from the facility ask if you had someone to help you get home after your procedure?
Yes
No
Did your doctor or anyone from the facility prepare you for what to expect during your recovery?
Yes,
definitely
Yes,
somewhat
No
Ways to control pain can include prescription medicine, over-the-counter pain relievers or ice packs, for example. Did your doctor or anyone from the facility give you information about what to do if you had pain as a result of your procedure?
Yes
No
At any time after leaving the facility, did you have pain as a result of your procedure?
Yes
No
If No, go to #25
After you left the facility, did you get medical care because of pain as a result of your procedure?
Yes
No
Before you left, did your doctor or anyone from the facility give you information about what to do if you had nausea or vomiting?
Yes
No
At any time after leaving the facility, did you have nausea or vomiting as a result of either your procedure or the anesthesia?
Yes
No
If No, go to #28
After you left the facility, did you get medical care because of the nausea or vomiting as a result of your procedure or the anesthesia?
Yes
No
Before you left, did your doctor or anyone from the facility give you information about what to do if you had bleeding as a result of your procedure?
Yes
No
At any time after leaving the facility, did you have bleeding as a result of your procedure?
Yes
No
If No, go to #31
After you left the facility, did you get medical care because of bleeding as a result of your procedure?
Yes
No
Possible signs of infection include fever, swelling, heat, drainage or redness. Before you left, did your doctor or anyone from the facility give you information about what to do if you had possible signs of infection?
Yes
No
At any time after leaving the facility, did you have any signs of infection?
Yes
No
If No, go to #34
After you left the facility, did you get medical care because of signs of infection as a result of your procedure?
Yes
No
After you left the facility, did your doctor or anyone from the facility contact you to see how you were recovering?
Yes
No
Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?
0
= Worst facility possible
1
2
3
4
5
6
7
8
9
10
= Best facility possible
Would you recommend this facility to your friends and family?
Definitely
no
Probably
no
Probably
yes
Definitely
yes
In general, how would you rate your overall health?
Excellent
Very
good
Good
Fair
Poor
In general, how would you rate your overall mental or emotional health?
Excellent
Very
good
Good
Fair
Poor
What is your age?
18
to 24
25
to 34
35
to 44
45
to 54
55
to 64
65
to 74
75
to 79
80
to 84
85
or older
Are you male or female?
Male
Female
What is the highest grade or level of school that you have completed?
8th
grade or less
Some
high school, but did not graduate
High
school graduate or GED
Some
college or 2-year degree
4-year
college graduate
More
than 4-year college degree
Are you Hispanic, Latino/a, or Spanish origin?
Yes,
Hispanic, Latino/a, or Spanish
No,
not Hispanic, Latino/a, or Spanish
If No, go to #44
Which group best describes you?
Mexican,
Mexican American, Chicano/a
Puerto
Rican
Cuban
Another
Hispanic, Latino/a, or Spanish origin
What is your race? You may select one or more categories.
White
Black
or African American
American
Indian or Alaska Native
Asian
Indian
Chinese
Filipino
Japanese
Korean
Vietnamese
Other
Asian
Native
Hawaiian
Guamanian
or Chamorro
Samoan
Other
Pacific Islander
How well do you speak English?
Very
well
Well
Not
well
Not
at all
Do you speak a language other than English at home?
Yes
No
If No, go to #48
What is that language?
Spanish
Other
Language (PLEASE SPECIFY):
(Please print.)
Did someone help you complete this survey?
Yes
No
If No, go to END.
How did that person help you? Check all that apply.
Read
the questions to me
Wrote
down the answers I gave
Answered
the questions for me
Translated
the questions into my language
Helped
in some other way: (EXPLAIN):
(Please print.)
No
one helped me complete this survey
END
When you have completed the survey, please mail it in the postage-paid envelope provided.
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | Protocols and Guidelines Manual |
Subject | Home Health Care CAHPS Survey |
Author | Centers for Medicare & Medicaid Services |
File Modified | 0000-00-00 |
File Created | 2021-01-28 |