Consumer Focus Groups and Usability Testing for Proposed Telephone Arbitration Survey

Generic Clearance for the Collection of Qualitative Feedback on the Service Delivery of the Consumer Financial Protection Bureau

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0024 can be found here:

Documents and Forms

Document Name Document Type
2014_01_17_Attachment_A_FG_MG.pdf Other-Focus Group Moderator Guide
2014_01_17_Attachment_B.pdf Other-Credit Card Participant Survey
2014_01_17_Attachment_C_Usability_User_Guide.pdf Other-Interviewer Guide
2014_01_10_Attachment_D_Draft_Survey (3).pdf Other-Test Survey
2014_01_10_Attachment_E_FG_ParticipantScreener (3).pdf Other-Screener for Focus Groups
2014_01_10_Attachment_F_Usability_Screener (3).pdf Other-Screener for Telephone Intervi
2014_01_10_Attachment_G (3).pdf Other-Informed Consent
2014_01_17_ Focus Group OMB Submission.pdf IC Template for Arbitration Pre-test IC Document

Information Collection (IC) Details

IC Title:	Consumer Focus Groups and Usability Testing for Proposed Telephone Arbitration Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Electronic Capability
Other-Focus Group Moderator Guide	2014_01_17_Attachment_A_FG_MG.pdf	No	Paper Only
Other-Credit Card Participant Survey	2014_01_17_Attachment_B.pdf	No	Paper Only
Other-Interviewer Guide	2014_01_17_Attachment_C_Usability_User_Guide.pdf	No	Paper Only
Other-Test Survey	2014_01_10_Attachment_D_Draft_Survey (3).pdf	No	Paper Only
Other-Screener for Focus Groups	2014_01_10_Attachment_E_FG_ParticipantScreener (3).pdf	No	Paper Only
Other-Screener for Telephone Interviews	2014_01_10_Attachment_F_Usability_Screener (3).pdf	No	Paper Only
Other-Informed Consent	2014_01_10_Attachment_G (3).pdf	No	Paper Only

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 150	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	150	150
Annual IC Time Burden (Hours)	63	63
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
IC Template for Arbitration Pre-test	2014_01_17_ Focus Group OMB Submission.pdf	01/23/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.