Generic Request for Customer Service-Related Data Collections

Forms and Documents

Document Name	Status
0693.0031.SupportingStatement.020912.doc Supporting Statement A	2012-02-10
0693-0031-FourStandardSurveyQuestions.doc Supplementary Document	2011-12-21

IC Document Collections

IC ID	Document Title	Status
213184	NIST IT Assistance Center Customer Satisfaction Measurement Other-Survey	New
201064	NIST Center for Neutron Research User's Survey Other-Questionnaire	New
200946	Survey to Determine the Satisfaction of the Smart Grid Interoperability Panel Voting Procedures and Communications Processes Other-Questionnaire	New
200939	Balace Scorecard Survey for Conferences and Training Attendees Other-Questionnaire	New
200583	Sensor Science Division Short Course Evaluation Other-Questionnaire	New
200582	ForsMarsh Customer Satisfaction Survey Other-Questionnaire	New
200581	Office of Weights and Measures Customer Satisfaction Survey Other-Questionnaire	New
200580	National Center for Standards and Certification Information Customer Satisfaction Evaluation Other-Questionnaire	New
200579	SBIR Awards Process and Contract Administration Survey Other-Questionnaire	New
200574	SBIR Solicitation and Proposal Submission Process Other- Survey	New
200556	Standards in Trade Workshop Evaluation Other-Questionnaire	New
200554	NVLAP Interactive Web Site Transactional Survey Other-Survey	New
200553	NVLAP Accreditation Services Customer Survey Other-Questionnaire	New
200552	NVLAP Assessor Questionnaire Other-Quesionnaire	New
200551	MSD Standard Reference Materials Customer Satisfaction Report Card Other-Response Card	New
200550	MSD Standard Reference Data Customer Satisfaction Report Card Other-Response Card	New
200549	MSD Calibrations Customer Satisfaction Report Card Other-Response Card	New

ICR Details

OMB Control No: 0693-0031	ICR Reference No: 201111-0693-003
Status: Historical Active	Previous ICR Reference No: 200902-0693-003
Agency/Subagency: DOC/NIST	Agency Tracking No:
Title: Generic Request for Customer Service-Related Data Collections
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/29/2012
	Date Received in OIRA: 02/10/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2015	36 Months From Approved	03/31/2012
Responses	90,000	0	6,000
Time Burden (Hours)	15,000	0	3,500
Cost Burden (Dollars)	0	0	0

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Abstract: NIST three-year clearance request for a suite of data collections. Includes surveys, focus groups, transactional surveys, and electronic Internet surveys to assist NIST with evaluating customer service and satisfaction, and for a variety of uses, including GPRA.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 58248	09/20/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 7126	02/10/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 17

IC Title	Form No.	Form Name
NVLAP Accreditation Services Customer Survey
NIST IT Assistance Center Customer Satisfaction Measurement
MSD Standard Reference Materials Customer Satisfaction Report Card
National Center for Standards and Certification Information Customer Satisfaction Evaluation
Standards in Trade Workshop Evaluation
NVLAP Interactive Web Site Transactional Survey
Survey to Determine the Satisfaction of the Smart Grid Interoperability Panel Voting Procedures and Communications Processes
NIST Center for Neutron Research User's Survey
SBIR Solicitation and Proposal Submission Process
NVLAP Assessor Questionnaire
ForsMarsh Customer Satisfaction Survey
Balace Scorecard Survey for Conferences and Training Attendees
MSD Standard Reference Data Customer Satisfaction Report Card
SBIR Awards Process and Contract Administration Survey
Office of Weights and Measures Customer Satisfaction Survey
MSD Calibrations Customer Satisfaction Report Card
Sensor Science Division Short Course Evaluation

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	90,000	6,000	0	0	84,000	0
Annual Time Burden (Hours)	15,000	3,500	0	0	11,500	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The respondents/responses and burden hours adjustment increases are required to correct the estimates of the previous submission which had annual estimates but should have contained estimates for the entire three-year approval period.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/10/2012

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