660 2013 660 Noaa Nos Co-ops

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
NOAA CO-OPS Tides and Currents
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	8.15.2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below.
					Examples
					Welcome Text Example
	For CO-OPS: No Changes Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	For CO-OPS: Not this one. DEFAULT Thank You Text
	Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	OR
	….this Alternate Thank You version. PREFERRED ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. We appreciate your feedback! Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Help/Contact Us section of our website.

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Sheet 2: Model Questions

Model Instance Name:
NOAA CO-OPS Tides and Currents
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned (Y/N)?		Y
FPI Included(Y/N)?		N
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		8.15.2013
NOAA CO-OPS Tides and Currents
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Site Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to this site?
2	Site Information - Understandable	Please rate how understandable this site’s information is.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Use Web Channel Over Others	How likely are you to use this site rather than seeking information from other channels (i.e. automated phone system, printed media, personal communication with CO-OPS staff)?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
10	Look and Feel - Appeal	Please rate the visual appeal of this site.
11	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
12	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Functionality (1=Poor, 10=Excellent, Don't Know)
13	Functionality - Usefulness	Please rate the usefulness of the website tools (e.g. MyPORTS, Find an NOS station, etc.) provided on this site.
14	Functionality - Convenient	Please rate the convenient placement of the website tools (e.g. MyPORTS, Find an NOS station, etc.) on this site.
15	Functionality - Variety	Please rate the variety of website tools (e.g. MyPORTS, Find an NOS station, etc.) on this site.

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Sheet 3: Custom Questions

Model Instance Name:

red & strike-through: DELETE

NOAA CO-OPS Tides and Currents

underlined & italicized: RE-ORDER

MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION

Date:

8.12.2013

blue + -->: REWORDING

NOAA CO-OPS Tides and Currents CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

CQ Label

How frequently do you visit this site?

This is my first visit

Radio button, one-up vertical

Single

Y

Visit Frequency

Every few months or less often

Monthly

Weekly

Several times a week

Daily or more than once a day

Which of the following sectors do you represent?

Commercial Shipping

Radio button, two-up vertical

Single

Y

OPS Group*

Sector

Professional Pilot

Recreational Boating

Private Consultant/Engineer

Academia

K-12 Education

Federal Government

Military

State and Local Government

Utilities/Water Management

Other, please specify:

A

A

(Note:OPS)

Text field, <100 char

N

OPS Group*

OE_Role

What is your role in using the site?

Freight transport

Radio button, two-up vertical

Single

Y

OPS Group*

Primary Activity

Professional Pilot

Passenger transport

Commercial fishing

Law enforcement

National defense

Search and rescue

Dredging

Recreational boating/fishing

Tourism

Research / Education

Coastal resource management

Emergency manager/response

Media (TV, Press, Social)

Coastal resident

B

Other, please specify:

B

(Note:OPS)

Text field, <100 char

N

OPS Group*

OE_Primary Reason

What is your primary geographic area of interest/operation?

East Coast

Radio button, two-up vertical

Single

Y

OPS Group*

Geographic Area

Gulf Coast

West Coast

Alaska

Hawaii

Pacific

Caribbean

Great Lakes

Other, please specify:

C

C

(Note:OPS)

Text field, <100 char

N

OPS Group*

OE_Georgraphic

What is your age?

Under 18

Radio button, one-up vertical

Single

N

Age

18-24

25-34

35-44

45-54

55-64

Age 65 or older

By what means do you receive CO-OPS information? (select all that apply)

PORTS® Web pages

Checkbox, one-up vertical

Multi

OPS Group*

Source of CO-OPS Info

CO-OPS Web pages other than PORTS®

Web Services offered by CO-OPS

Non-CO-OPS Web pages

Automated phone system

Personal communication with CO-OPS via phone, meetings or email

Printed media (e.g. Tide and Tidal Current Tables)

Private Vendor

Other, please specify:

E

E

(Note:OPS)

Text field, <100 char

N

OPS Group*

OE_CO-OPS Use

Do you use CO-OPS for: (select all that apply)

Marine and coastal products and services

Checkbox, one-up vertical

Multi

OPS Group*

CO-OPS Use

Great Lakes products and services

Other, please specify:

D

D

(Note:OPS)

Text field, <100 char

N

OPS Group*

OE_CO-OPS Use

What products and services did you use during your visit today? Please select all that apply.

I did not use any products or services during my visit today

Checkbox, three-up vertical

Multi

Skip Logic Group*

Prod & Srvs

News Alerts

W

Educational Resources

W

Partnership Information

W

Find an NOS station

W

Tides

W

Great Lakes Water Levels

W

Currents

W

Meteorological Observations

W

Conductivity

W

Bench Marks

W

Storm QuickLook

W

Datums

W

Harmonic Constituents

W

Operational Forecast System (OFS)

W

PORTS®

W

Sea Level Trends

W

Inundation Analysis

W

Extreme Water Levels

W

Astronomical Data

W

nowCOAST

W

Publications

W

IOOS Data Portal

W

Request Products

W

HAB - Harmful Algal Blooms

W

Tsunami

W

Storm Surge information

W

Google Earth / KML Files

W

Other, please specify:

Z

Z

Please specify the other products and services you used during your visit today:

Text area, no char limit

N

Skip Logic Group*

OE_CO-OPS Use

W

Please pick the one product or service you primarily used during your visit today.

News Alerts

X

Drop down, select one

Single

Y

Skip Logic Group*

Prods & Services Used

Educational Resources

X

Partnership Information

X

Find a NOS station

X

Tides

X

Great Lakes Water Levels

X

Currents

X

Meteorological Observations

X

Conductivity

X

Bench Marks

X

Storm QuickLook

X

Datums

X

Harmonic Constituents

X

Operational Forecast System (OFS)

X

PORTS®

X

Sea Level Trends

X

Inundation Analysis

X

Extreme Water Levels

X

Astronomical Data

X

nowCOAST

X

Publications

X

IOOS Data Portal

X

Request Products

X

Tsunami

X

Storm Surge information

X

HAB - Harmful Algal Blooms

X

Google Earth / KML Files

X

Other

X

Did this product or service meet your needs today?

Yes

Radio button, one-up vertical

Single

N

Skip Logic Group*

OE_Prods & Srvs

Partially

No

How confident are you that the CO-OPS site will do a good job of providing products and services in the future?

1 = Not at all confident

Radio button, scale, has don't know

Y

Confidence Prod & Srvs

2

3

4

5

6

7

8

9

10 = Very confident

Don't Know

Were you able to find what you were looking for today?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group*

Find

Partially

C

No

C

I wasn't looking for anything in particular / I'm just browsing

C

Please tell us more about what you had trouble doing or finding today.

N

Skip Logic Group*

OE_Find

How did you look for information on the site today? Please select all that apply.

Entered a keyword in the search box

G,H

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

How Look for Info

Clicked on links

I

Used Advanced Search

G,H

Clicked on Top Navigation Tabs

I

Clicked on images/icons

I

Other (please specify):

J

J

What other way did you look for information?

Text area, no char limit

N

Skip Logic Group*

OE_How Look for Info

G

What search terms did you use on the site today?

Text area, no char limit

Skip Logic Group*

Search Terms

H

How could we make the search feature more useful to you?

Text area, no char limit

N

Skip Logic Group*

OE_Search NIFA-Improvement

I

Which of the following best describes your experience with the navigation on the CO-OPS site?

I had no difficulty browsing this site

Radio button, one-up vertical

Single

Y

Skip Logic Group*

Navigation Experience

Too many links

Too many navigational choices

Categories of information did not make sense

Some links did not take me where I expected

I experienced broken links, error messages, or other technical problems

I was able to navigate to the general area, but could not find the specific content I needed

Other issues (please specify):

K

K

Please specify the other navigation issues you experienced

Text area, no char limit

N

Skip Logic Group*

OE_Navigation Experience

H

How could we make the navigation experience more useful to you?

Text area, no char limit

N

Skip Logic Group*

OE_Navigation Improvement

Do you ever access the Internet using a mobile phone or tablet?

Yes

B

Radio button, one-up vertical

Single

Y

Skip Logic Group*

Access Mobile Internet

No

B

Have you ever accessed ANY federal website using a mobile phone or tablet?

Yes

C

Radio button, one-up vertical

Single

Y

Skip Logic Group*

Mobile Fed Site Usage

No, but I plan to do so

No, but I might in the future

No, and I don't plan to do so

C

Have you ever accessed NOAA's CO-OPS site using a mobile phone or tablet?

Yes

Y, Z

Radio button, one-up vertical

Single

Y

Skip Logic Group*

Mobile Site Usage

No, but I plan to do so

Z

No, but I might in the future

Z

No, and I don't plan to do so

Y

What was the main reason you last visited NOAA CO-OPS using a mobile phone or tablet?

Text area, no char limit

Single

N

Mobile Primary Reason

Z

What resources/additional resources might you want to access from NOAA CO-OPS using a mobile phone or tablet?

Text area, no char limit

Single

N

Mobile Resources

How did you first learn about the CO-OPS site?

Message or recommendation from a friend on a social network

Radio button, two-up vertical

Single

Y

Skip Logic Group*

How First Learn

Video I saw on YouTube

Internet blogs or discussion forums

Posts on social networks (Facebook, Twitter)

Message directly from CO-OPS on a social network

Online Pinboard (Pinterest)

Mobile phone text messages or alerts

Instant Message from a friend or colleague

Government website

A

Non government website

A

Familiarity with agency

Email(s) from CO-OPS

Search engine results

Word of mouth recommendation from someone I know

TV, radio, newspaper, or magazine

Don't know/don't remember

Other

B

A

From which government website did you learn about CO-OPS?

Text field, <100 char

N

Skip Logic Group*

OE_How First Learn- Govt Site

A

From which non government website did you learn about CO-OPS?

Text field, <100 char

N

Skip Logic Group*

OE_How First Learn- Non Govt Site

B

Please specify the other way you first learned about the CO-OPS site.

Text field, <100 char

N

Skip Logic Group*

OE_How First Learn

Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)

Message or recommendation from a friend on a social network

Drop down, select one

Single

Y

Rank Group

SV - Rank 1

Video I saw on YouTube

Internet blogs or discussion forums

Adjust Template/Style Sheet

(Rewording)

Advertising Posts on social networks (Facebook, Twitter)

Randomize

(Rewording)

Message directly from CO-OPS the company on a social network

Online Pinboard (Pinterest)

Mobile phone text messages or alerts

Instant Message from a friend or colleague

(Add answer choice)

Government website

(Add answer choice)

Non government website

Familiarity with agency

(Rewording)

Promotional Email(s) from CO-OPS

Search engine results

Word of mouth recommendation from someone I know

(Rewording)

TV, radio, newspaper, or magazine advertising

(Remove answer choice)

Internet advertising

Don't know

Anchor Answer Choice

Other

Anchor Answer Choice

Rank 2 (Optional)

Message or recommendation from a friend on a social network

Drop down, select one

Single

N

Rank Group

SV - Rank 2

Video I saw on YouTube

Internet blogs or discussion forums

Adjust Template/Style Sheet

(Rewording)

Advertising Posts on social networks (Facebook, Twitter)

Randomize

(Rewording)

Message directly from CO-OPS the company on a social network

Online Pinboard (Pinterest)

Mobile phone text messages or alerts

Instant Message from a friend or colleague

(Add answer choice)

Government website

(Add answer choice)

Non government website

Familiarity with agency

(Rewording)

Promotional Email(s) from CO-OPS

Search engine results

Word of mouth recommendation from someone I know

(Rewording)

TV, radio, newspaper, or magazine advertising

(Remove answer choice)

Internet advertising

Don't know

Anchor Answer Choice

Other

Anchor Answer Choice

Rank 3 (Optional)

Message or recommendation from a friend on a social network

Drop down, select one

Single

N

Rank Group

SV - Rank 3

Video I saw on YouTube

Internet blogs or discussion forums

Adjust Template/Style Sheet

(Rewording)

Advertising Posts on social networks (Facebook, Twitter)

Randomize

(Rewording)

Message directly from CO-OPS the company on a social network

Online Pinboard (Pinterest)

Mobile phone text messages or alerts

Instant Message from a friend or colleague

(Add answer choice)

Government website

(Add answer choice)

Non government website

Familiarity with agency

(Rewording)

Promotional Email(s) from CO-OPS

Search engine results

Word of mouth recommendation from someone I know

(Rewording)

TV, radio, newspaper, or magazine advertising

(Remove answer choice)

Internet advertising

Don't know

Anchor Answer Choice

Other

Anchor Answer Choice

What additional products or services would you like to see offered on the CO-OPS site?

Text area, no char limit

N

OE_Site Additions

If you could make one improvement to the CO-OPS website, what would it be?

Text area, no char limit

N

OE_Improvement