National Science Foundation Surveys to Measure Customer Satisfaction

Forms and Documents

Document Name	Status
Supporting Statement for 3145-0157.doc Supporting Statement A	2008-05-13
OMB Supporting Statement (2-11-08).doc Justification for No Material/Nonsubstantive Change	2008-02-12
supporting statment 070409 draft doc2.doc Justification for No Material/Nonsubstantive Change	2007-04-23
SupportingStatement.doc Justification for No Material/Nonsubstantive Change	2007-02-20

IC Document Collections

IC ID	Document Title	Status
196966	NSF Survey of Outreach Attendees Other-Survey	New
196185	NSF 2011 SURVEY OF PRINCIPAL INVESTIGATORS AND REVIEWERS Other-Customer Satisfaction Survey	New
195755	CBET Grantees Workshop Expectations Survey Other-Survey	New
194403	SRS Web customer satisfaction survey Other-Survey	New
193695	Customer Satisfaction Survey of Biology REU Site Program PIs to Determine Interest in and Challenges Related to Offering International REU Experiences Other-Survey	New
192287	Request for clearance for conducting a customer satisfaction study for the National Science Foundation’s (NSF’s) Math and Science Partnership (MSP) Program Other-Survey	New
189451	NSF Mobile Website Survey Other-Survey	New
188728	International Science & Engineering Visualization Challenge (SciVis) Survey Other-Survey	New
187224	Customer Satisfaction with NSF/BFA Grantee Cash Management Section and FastLane Financial Functions Other-Survey	New
186275	Engineering Research Center Institutional Partners Customer Satisfaction Survey Other-Survey	New

ICR Details

OMB Control No: 3145-0157	ICR Reference No: 200805-3145-005
Status: Historical Active	Previous ICR Reference No: 200802-3145-002
Agency/Subagency: NSF	Agency Tracking No:
Title: National Science Foundation Surveys to Measure Customer Satisfaction
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/25/2008
	Date Received in OIRA: 05/13/2008
Terms of Clearance: Approved for purposes of conducting non-representative customer satisfaction surveys. NSF shall submit requests under this generic approval to OMB for individual review and shall not proceed with collecting information until such requests have been approved.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2011	36 Months From Approved	08/31/2008
Responses	31,500	0	35,025
Time Burden (Hours)	10,500	0	8,504
Cost Burden (Dollars)	0	0	0

---

Abstract: The Presidential requirements in E.O. 12862, "Setting Customer Service Standards," established an ongong need for the National Science Foundation (NSF) to engage in an interactive process of collecting information and using it to improve program services and processes.

---

Authorizing Statute(s): US Code: 42 USC 1861 et seq. Name of Law: National Science Foundation Act of 1950
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 3756	01/22/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 16725	03/28/2008
Did the Agency receive public comments on this ICR? Yes

---

Number of Information Collection (IC) in this ICR: 10

IC Title	Form No.	Form Name
NSF 2011 SURVEY OF PRINCIPAL INVESTIGATORS AND REVIEWERS
Engineering Research Center Institutional Partners Customer Satisfaction Survey
Request for clearance for conducting a customer satisfaction study for the National Science Foundation’s (NSF’s) Math and Science Partnership (MSP) Program
NSF Survey of Outreach Attendees
International Science & Engineering Visualization Challenge (SciVis) Survey
SRS Web customer satisfaction survey
Customer Satisfaction with NSF/BFA Grantee Cash Management Section and FastLane Financial Functions
NSF Mobile Website Survey
Customer Satisfaction Survey of Biology REU Site Program PIs to Determine Interest in and Challenges Related to Offering International REU Experiences
CBET Grantees Workshop Expectations Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	31,500	35,025	0	-3,525	0	0
Annual Time Burden (Hours)	10,500	8,504	0	1,996	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Reviews showed that times may vary for surveys, perhaps 15-20 minutes per respondent per survey, as opposed to previous levels of 10 minutes per respondent.

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/13/2008

---