Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
2021-21178.pdf Supplementary Document	2021-09-29
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Part B.docx Supporting Statement A	2021-09-29
2021-10994.pdf Supplementary Document	2021-06-16
Generic_Clearance_Submission_Template.doc Supplementary Document	2014-10-31
Executive Order 12862.pdf Supplementary Document	2014-10-31

IC Document Collections

IC ID	Document Title	Status
246819	Transportation Worker Identification Credential (TWIC) Card Readers-Customer Survey Other-	Unchanged
245703	Special Victim's Counsel Feedback Other-Survey	Unchanged
245287	Emerging Risk Matrix (ERM) Feedback Survey Other-Survey	Unchanged
244713	Community Awareness Briefing (CAB) Assessment Other-Feedback Survey	Unchanged
243870	BioWatch (BW) User Feedback Survey Other-Questions	Unchanged
242467	National Maritime Center Customer Satisfaction Survey Other-Mock Up	Unchanged
242249	MPHISE Assessment Survey Other-Mock Up - Survey Monkey	Unchanged
237754	CAT - Passenger Feedback Survey Other-Survey	Unchanged
235221	Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey Other-Context for Onlince Tool, Survey Monkey	Unchanged

ICR Details

OMB Control No: 1601-0014	ICR Reference No: 202106-1601-004
Status: Received in OIRA	Previous ICR Reference No: 201804-1601-001
Agency/Subagency: DHS/OS	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 09/29/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	11/30/2021
Responses	184,902	200,000
Time Burden (Hours)	300,000	375,148
Cost Burden (Dollars)	0	0

---

Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 28637	05/27/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 53975	09/29/2021
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
BioWatch (BW) User Feedback Survey
CAT - Passenger Feedback Survey
Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey
Community Awareness Briefing (CAB) Assessment
Emerging Risk Matrix (ERM) Feedback Survey
MPHISE Assessment Survey
National Maritime Center Customer Satisfaction Survey
Special Victim's Counsel Feedback
Transportation Worker Identification Credential (TWIC) Card Readers-Customer Survey

---

ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	184,902	200,000	0	0	-15,098	0
Annual Time Burden (Hours)	300,000	375,148	0	0	-75,148	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The change is due to an adjustment in the number of responses that has decreased since the last agency submission.

---

Annual Cost to Federal Government: $600,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/29/2021

---